Regional Operations Director

Company: SFP Health Group

Job title:

Regional Operations Director

Division/Department:
Operations

Reports to:

COO

The Regional Director plays a critical role in driving operational excellence by executing the company’s business model and promoting the culture, mission, and values of SFP Health Group. This leader is responsible for the operational performance of multiple medical centers within an assigned region, ensuring daily operations align with organizational standards. As a key member of the leadership team, the Regional Director ensures that all staff are properly trained and committed to delivering exceptional, patient-first service in line with the SFP Health Group culture.

• Achieve business objectives by monitoring and improving patient scheduling, care team efficiency, and clinical workflow productivity.
• Build and leverage cross‑functional relationships with other service lines and programs (e.g., closing care gaps in clinical metrics, MSO initiatives) to support standardization and shared goals.
• Provide leadership to Office Managers and Coordinators across assigned locations; oversee implementation of clinical direction and service line objectives.
• Maintain consistent communication with center administrators to ensure they have the tools, information, and guidance necessary to succeed.
• Participate in senior leadership discussions on clinical quality and business strategy development and execution.
• Align care center teams around vision and strategies that enhance both short‑ and long‑term outcomes.
• Ensure ongoing compliance and adherence to policies, protocols, and procedures.
• Support regulatory compliance efforts, including but not limited to OSHA, HIPAA, and AHCA standards.
• Provide development and training to ensure staff understand and support the business model (e.g., HEDIS, MRA, Value‑Based Care).
• Lead and inspire diverse teams with respect for cultural differences; promote an inclusive and high‑performing workplace.
• Ensure high standards of patient care and experience across all assigned locations; proactively resolve service issues.
• Monitor and respond to patient feedback and concerns; address complaints as appropriate to ensure satisfaction.
• Provide regular reports and status updates for each medical center under supervision.
• Identify opportunities for patient membership growth and ensure strong retention efforts at each location.
• Respond promptly to clinical and operational concerns to minimize impact and maximize performance.
• Support the achievement of performance targets, quality metrics, and financial goals.
• Oversee financial performance of assigned centers, including budget adherence, vendor relationships, and supply procurement.
• Maintain and update policies and procedures within the scope of responsibilities.
• Serve as a liaison between corporate leadership and external vendors when necessary.
• Evaluate clinical staff performance across all levels, from entry‑level roles to licensed professionals; develop frameworks for evaluations (e.g., peer reviews, professional practice evaluations).
• Collaborate with fellow Regional Directors, provider staff, and senior management to drive shared success and team alignment.

• Bachelor’s degree in healthcare administration, Business Administration, or a related field preferred; equivalent work experience will also be considered.
• Proven leadership skills in a fast‑paced, dynamic environment with a strong emphasis on innovation and adaptability.
• Strong strategic planning and project management abilities.
• Excellent communication skills, both verbal and written.
• Proficiency in electronic health record (EHR) systems, preferably Athena.
• Solid business acumen with strong analytical and critical thinking skills.
• Results‑driven and proactive with a high‑performance mindset.
• Demonstrated ability to manage multiple locations and prioritize competing responsibilities effectively.

• Ability to stand or sit for extended periods of time.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.