Senior Manager, Risk & Reliability

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Job Function:
Project/Program Management Group
Job Sub Function:
Project/Program Management
Job Category:
Professional
All Job Posting Locations:
Jacksonville, Florida, United States of America
Job Description:

Johnson & Johnson is currently recruiting for a Senior Manager, Risk & Reliability to join our Vision Care team in Jacksonville, Florida.

About Vision

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at

Purpose:

Under the direction of the Director of Strategic Reliability, this position will lead Rapid Response Teams (RRTs) to prevent and/or remediate major supply chain disruptions requiring cross-functional coordination. This position drives rapid remediation of issues across all JJ Vision Care sites and External Manufacturers to avoid and/or minimize impacts to customer service. This position is also responsible to lead the Risk & Resilience Program across Vision Care to proactively identify major treats to the business and work on mitigation action plans.

Responsibilities include:

• Initiate and lead Rapid Response Teams composed of cross-functional SMEs, including Technical Operations, Source, Quality, Planning, Regulatory, Manufacturing, Engineering, and other related functions; driving accountability across functions at different levels to enable timely and flawless execution of mitigation actions.
• Lead the Resilience assessment across Vision Care and cross functional partners.
• Lead the LTEM (Long Term Escalation Management) process to define priorities, allocate funding, and assure execution of the mitigations identified on the Resilience assessment.
• Drives a robust communication and escalation process, partnering with the cross functional team for internal communications including senior leaders and commercial partners, via the Global E2E Reliability Hub and STEM (Short Term Escalation Management) process.
• Partner with the Director of Strategic Reliability in leading the Global E2E Reliability Hub meeting, agenda, and content.
• Drives decisions among stakeholders to determine the most appropriate course of action using available data, assessing risks, and adequately justifying actions using sound business logic.
• Holds team accountable for identifying root causes and implementing effective corrective actions.
• Builds strong interdependent partnerships with key stakeholders to address issues, manage conflicts, and to request support on mitigation strategies.
• Challenges the status-quo, identifies trends and systemic issues across products where possible, apply lessons learned to make improvements.
• Partner with Value Stream Leaders on lessons learned to initiate discussions on investments for capability building.
• Be the focal point and Vision Care Resilience champion connecting with the Enterprise Resilience Team in order to share and deploy best practices.
• May potentially lead other long term projects.

Experience and Qualifications

Required:

• Minimum of a Bachelor's Degree or Equivalent
• Demonstrated experience (typically 4+ years) leading complex cross-functional projects or programs with clear governance, accountability, and successful delivery.
• Strong project management capability, including prioritization, risk assessment, issue escalation, and effective decision support.
• Excellent communication skills, with proven ability to manage upwards to senior leaders and translate complex issues into clear recommendations.
• Experience participating in or leading issue resolution, operational disruptions, or structured problem-solving activities.
• Ability to…