Operations Manager

Operations Manager

REGULAR FULL TIME Jacksonville, FL, US

4 days ago Requisition

Salary Range: $50.00 To $70.00 Hourly

The Operations Manager is responsible for the day-to-day execution, performance, and financial health of assigned parking and transportation locations. This role serves as the primary operational owner, ensuring teams & all services at the facility are properly staffed, trained, compliant, financially accountable, and delivering service that meets or exceeds client expectations.

Success in this role requires strong leadership & proactive management capabilities, disciplined service execution within a structured environment, comfort with data, budgets, P&Ls, and KPIs, capable of implementing maintaining & adhering to service standards, and the ability to lead from the front when necessary (yes, sometimes that means jumping in when the bench is empty).

The Operations Manager is accountable for leading, managing, and holding all assigned team members accountable to company standards and seat expectations.

Key responsibilities include:

• Leading location teams through clear expectations, consistent follow-up, and performance accountability
• Creating, managing, and adjusting schedules to meet operational demand and staffing models
• Managing overall location performance as defined by COO expectations and vehicle/seat numbers
• Interviewing, onboarding, evaluating, and developing team members
• Providing continuous training and reinforcement of service, safety, and operational standards
• Filling in operationally when no on-call personnel are available to cover absences
• Building leadership depth at the location level to allow delegation, elevation, and scalability

Effective LMA execution enables the Operations Manager and location leadership to focus more time on client relationships and service excellence rather than constant firefighting.

The Operations Manager owns the client relationship and customer service performance at each assigned location.

Responsibilities include:

• Managing day-to-day client relationships and acting as the primary operational point of contact
• Ensuring consistent, high‑quality customer service delivery across all shifts
• Driving customer engagement initiatives, including survey participation and feedback programs
• Monitoring service trends and implementing corrective actions when service levels fall below expectations
• Supporting client retention through proactive communication and issue resolution

The Operations Manager is responsible for executing the company’s Operating System (EOS) and all COO-defined expectations at the location level.

Responsibilities include:

• Ensuring all assigned COO action items are completed accurately and on time
• Leading and participating in weekly operational huddles
• Managing locations in alignment with documented EOS standards and processes
• Conducting ongoing client meetings to review performance, expectations, and improvements
• Ensuring consistent execution of client‑specific operating plans

The Operations Manager ensures operational integrity through accurate reporting, compliance, and risk oversight.

Responsibilities include:

• Ensuring all operational data from every shift is captured accurately in company systems
• Maintaining timely and accurate KPI reporting to track trends and resource utilization
• Providing required reports to clients in accordance with their COO or contractual requirements
• Identifying operational risks and implementing corrective or preventative actions
• Supporting compliance with company, client, and regulatory standards

The Operations Manager is responsible for financial performance across all assigned locations, as defined by approved seat numbers and budgets.

Responsibilities include:

• Managing revenue performance and revenue protection
• Controlling expenses and ensuring alignment with approved budgets
• Developing and forecasting operating budgets for assigned facilities
• Ensuring contractual revenue and expense performance is achieved
• Overseeing…