Full Service Schools Program Manager United Way of Northeast Florida Uniting

Purpose of Position

Reporting to the Director of Full Service Schools (FSS), the Full Service Schools Program Manager provides strategic and operational leadership to advance the effective implementation, performance, and sustainability of the Full Service Schools (FSS) program model. The role is highly focused on excellence in grant management, systems administration, reporting, and compliance, while supporting strong partnerships, progress monitoring, and cross‑department collaboration to advance goals related to youth opportunity through mental health and well‑being in Duval County Public Schools.

The Program Manager strengthens site‑level implementation and coordinator effectiveness through training, analysis, technical assistance, and continuous improvement, while contributing to United Way’s broader efforts and community impact objectives across Northeast Florida.

• Manage strategic implementation and performance of Full Service School (FSS) program model across sites, aligning operations with program goals, funder expectations, and United Way strategic priorities.
• Partner with and support the Full Service School Director in driving effective implementation of the FSS program model by addressing specific operational and strategic needs; assisting with school and community partnerships; and helping oversee program providers program to ensure alignment with program goals and contractual requirements.
• Lead grant management for all funding sources supporting Full Service Schools, ensuring all deliverables, reporting requirements, and milestones are met while maintaining full compliance with contractual, programmatic, and funder expectations.
• Monitor progress toward program goals and outcomes using performance indicators and compliance benchmarks to assess effectiveness.
• Research best practices, analyze programmatic and provider performance data, translating findings into clear reports, actionable insights, and recommended next steps for Community Impact leadership.
• Advise department leadership on program strategy, risks, and opportunities by synthesizing site‑level data, provider performance trends, and coordinator feedback.
• Partner cross‑functionally with departments (Finance, Marketing, Resource Development etc.) to ensure coordinated execution, shared accountability, and timely decision‑making.
• Strengthen program outcomes by supporting and coaching FSS Coordinators, providing targeted guidance on service delivery, problem‑solving, compliance expectations, school & provider relationships, and continuous improvement practices.
• Lead provider performance management and accountability, including compliance monitoring, program audits, site visits, and performance reviews.
• Manage system databases, reporting, and knowledge management processes, ensuring data integrity, ease of data entry, effective use of platforms (SAMIS), and accurate documentation.
• Facilitate learning, training, and capacity‑building efforts for staff and providers to reinforce performance expectations, ensure consistent understanding of program expectations, systems, compliance standards, and practices that support high‑quality implementation.
• Coordinate and lead key program communications and events to ensure alignment, clarity, and timely information‑sharing in support of program implementation and outcomes.

• Bachelor’s degree from an accredited institution in social work, public administration, education or other related field.
• Demonstrated leadership in complex, multi‑site initiatives, ideally within education, nonprofit, or community impact environments.
• Strong command of grant and contract functions, including compliance assurance, deliverable tracking, reporting, and funder requirements.
• Data‑driven mindset with the ability to interpret program and performance data, generate actionable insights, and support sound decision‑making.
• Capacity to coach and support staff (including program coordinators) to strengthen implementation quality, accountability, and outcomes.
• Proficiency in partnership development and stewardship, particularly with school districts, service…