Manager, Internal Operations

This employee manages all functions as it pertains to the Customer Service, Intake, and Medical Records departments, while abiding by the procedures set forth by management.

• Designs and implements workflow processes, including accountability measures
• Actively participates in departmental interview and hiring processes
• Trains and develops an effective team
• Oversees agent workload and ensures patient management program is efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
• Implements and monitors new initiatives to enhance the performance of the team and the center as a whole
• Investigates and helps resolve customer disputes and assists with resolution
• Coaches and disciplines employees in accordance with approved policy
• Must be able to communicate effectively with referral sources, patients, clinicians, executive leadership, andothers responsible for key relationships
• May be required to perform on-call duties on a rotational basis with other employees in the business

Education

• Bachelor'sDegree,Required

Work Experience

• 5 years of customer service and computer entry necessary, as well as higher level knowledge of call centers and computer systems, Required
• Minimum of 5 years in provision of respiratory products or services
• Lincare services and business systems, preferred
• 5 years leadership required, as well as supervision of management level employees, preferred
• Full Time In Office In Jacksonville, FL

Knowledge, Skills, and Abilities

• read and analyze documents such as patient orders
• effectively communicate with co-workers, employees, and customers alike
• help with the training of employees
• apply common sense understanding to carry out oral and written instructions
• understand order work flows,payor qualifications, and medical insurance billing
• work with limited supervision with primary responsibility for total operations of departments

EEO is The Law -  for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes.

AA/EOE, M/F/Disabled/Veterans