Review Team Manager

Benefits:

• Medical, Dental, & Vision Benefits
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k) matching

Do YOU want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Come and join the Paul Davis Team!

Reports to:

Director of Estimate Reviews

Salary range: $65,000 - $75,000 annually

This Review Team Manager will serve as a member of the Claims Force team (formerly known as Quality Assurance). The primary responsibility of the Review Team Manager is to lead a team of staff estimate reviewers in performance management, SMART goal creation, and team meetings with collaboration between other departments within the franchisor, designed to strategically place Paul Davis at the top of each carrier’s score card.

Work standards for the Manager and the team are focused on accuracy, speed, customer service, and similar supporting metrics. The Review Team Manager will support the team with claim management escalations, performance accountability, and general oversight.

• Recruits, onboards, and trains new Claims Force team members
• Completes monthly meetings with team members for performance coaching and management
• Completes monthly Goal Setting & Review (GS&R) Meetings with team members focusing on continuous improvement
• Supports team members’ growth with creation of SMART Goals and development paths
• Facilitates and conducts team calibration meetings
• Supports assignment-level success through control points that include but are not limited to:
  Scorecard support, pre-estimate upload SLAs, estimate reviews, centralized remote estimate creation, and post-QA Approval managed repair
• Provides direct support for any function within the team during claim spikes to help with coordination of claims, catastrophe events, team member absences or shortages, and as requested based on organizational demands
• Communicates effectively with direct reports, supervisor, franchisees, and insurance carrier partners, and all stakeholders within the organization
• Communicates effectively with direct reports, supervisor, franchisees, insurance carrier partners, and all stakeholders within the organization
  • Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications
• Coach franchises on opportunities to improve their estimating and documentation performance
• Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms
• Identify and communicate trends to Directors, Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders
• Provides trend analysis of internal performance to supervisor and participates in problem-solving sessions to address gaps
• Provides support to the Director of Claims Force and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success
• Creates opportunities for team building through engaging meetings and events, strengthening the cohesiveness of the team and creating the opportunity for a high level of support to the network
• Approves timecards for direct reports
• Approves expense reports for direct reports
• Other projects or duties as assigned

• Proficient use of a laptop and operating accessories
• Proficient use of Microsoft Office applications (Outlook, Teams, One Drive, SharePoint, Forms, PowerPoint, Word, Excel)
• Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage
• Ability to lead and manage a team to move through reviews of varying job types, estimate severity, and complexity
• Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Ability to assertively embrace the continuous improvement model and provide feedback necessary to move the business forward
• Proficient use of technology applications, including the creation of new documents
• Ability to independently problem solve, resolve conflict, and manage priorities
• Ability to learn and implement new processes related to our industry and the…