Off-Street Parking Operations Manager

The Downtown Investment Authority Department is actively seeking an Off-Street Parking Operations Manager.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on‑time payments.

This position reports to the Public Parking Officer and is responsible for the day-to-day operation of the City’s off‑street parking facilities. This position manages all parking facility supervisors as well as parking facility operations staff within the Office of Public Parking. This position is the lead on parking facility personnel management within the Office of Public Parking, and, to ensure vacancies are timely filled, actively participates in the hiring process.

• Manages the Office of Public Parking facility supervisors as well as parking facility operations staff.
• Liaison to Employee Services and responsible for ensuring vacancies are filled in a timely manner with well‑qualified individuals.
• Identifies areas of improvement to off‑street parking facilities and makes actionable recommendations to the Public Parking Officer.
• Makes recommendations to the Public Parking Officer regarding parking facility upgrades, maintenance, capital improvements, as well as projects and operational changes and improvements.
• Conducts operational audits and analysis using ERP cloud‑based computing.
• Investigates and resolves customer complaints and issues.
• Collaborates with the Public Parking Officer to develop and revise policies, procedures, and best practices.
• Represents the department at meetings with the public and various agencies such as City Council, the Office of General Counsel, Council Auditors, JTA, Parks and Recreation, JEA, Special Events, Sports and Entertainment with regards to operational and administrative matters.
• Assists in finance, accounting, auditing, and budget related activities including preparing the Enterprise Fund's budget.
• Reviews and approves authorizations for purchases of service and materials required to complete maintenance task/projects.
• Schedules, trains, assigns, monitors, and evaluates the work of assigned staff through subordinate supervisors.
• Communicates clear direction, manages for results, and leads organizational change.
• Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.
• Completes other duties as assigned.

• A bachelor’s degree from an accredited institution in business administration, public administration, facilities management, accounting, finance, engineering, or a related field.
• Four (4) years of experience overseeing parking operations;or eight (8) years of experience overseeing a large parking operation.

Certain service members and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention:
Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL

Email:
Veterans Preferencete.fl.us