Manager of Operational Support - Back Office

Overview

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

Essential Functions of the Manager of Operations Support:

• Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
• Escalation point and support liaison for team, field office, and customer related issues
• Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues
• Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective
• Responsible for overseeing the day to day operations of their account(s)

Qualifications:

• BA / BS degree in Business, Finance or Accounting preferred
• If applying externally, must have 1-3 years management experience
• If applying internally, must be a Sr. BOA or equivalent in level and at least 9 months in total tenure
• Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
• Ability to hold team members, peers and supervisors accountable
• Thorough knowledge of business policies and account management practices
• Strong leadership skills, communication skills and work ethic
• Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
• Ability to coach, train and develop all team members
• Ability to assess team performance and identify areas of improvement for the team and its members

Comprehensive Benefits Package:

Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.

• Medical – Blue Cross Blue Shield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
• Dental – Met Life
• Vision – Vision Service Plan (VSP)
• Insurance – Life and Accidental Death & Dismemberment (AD&D)

Additional benefits include:

• Short-term and long-term disability
• Dependent Care Flexible Spending Account
• Education assistance
• Employee discounts on cars, electronics, travel, etc.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. To view the EEO is the law poster click here. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

City and County of San Francisco
:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance and the California Fair Chance Act

City of LA
:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.