Engagement Manager (EM

Position: Engagement Manager (EM)


Requisition
-1
Title:
Engagement Manager (EM)
Location:
Remote
Duration: 6-12 months
Salary Range: $65- $70 an hour on W2 /C2C

Job Description:
Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)
" Client Relationship Management:
Serve as primary point of contact, build trust, and understand client goals.
" Project Oversight:
Orchestrate project plans, manage timelines, resources, and deliverables.
" Financial & Contract Management:
Oversee project finances and ensure terms are met.
" Problem Resolution:
Address client issues, complaints, and conflicts promptly.
" Internal Coordination:
Liaise with sales, marketing, and technical teams to deliver solutions.
" Driving Opportunities:
Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)
" Strategy Development:
Create initiatives to boost morale, satisfaction, and productivity.
" Culture Building:
Foster a positive, inclusive environment with recognition and work-life balance.
" Stakeholder Alignment:
Work with HR and leadership to align engagement efforts with company goals.

Required

Skills & Experience:

" 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
" Experience in Banking, Financial Services and Insurance services industry
" Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
" Experience handling onsite offshore delivery models and managing distributed teams.
" Excellent interpersonal and communication skills in English (spoken and written).
" Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
" Presenting Steering Committee, Operations

Qualifications/Certifications preferred:
" Bachelor s degree in computer science, Information Technology, or a related field.
" ITIL Foundation / Intermediate
" Project Management Professional (PMP)

Skills:

Service Now
Experience

Required:

6-8

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks