Community Manager - Treetop

Position: COMMUNITY MANAGER - Treetop
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Job Summary:

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential

Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

Full oversight of assigned property

Supervise and provide training to community associates

Evaluate associates performance, including the completion of annual performance reviews

Counsel underperforming associates and provide constructive feedback to improve performance

Create positive, welcoming, supportive environment for residents, visitors, and community associates

Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria Maintain knowledge and awareness of market conditions affecting leasing and operations

Develop and execute effective marketing and advertising campaigns for apartment leasing

Assist with development and implementation of resident services programming

Maintain sound rent collection procedures, including following up with delinquent accounts

Deliver rent deposits to bank and submit relevant documentation

Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns

Maintain familiarity with all procedures and requirements for accounts payable

Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines

Monitor landlord-tenant relations and mediate disputes when necessary

Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports

Conduct walk-through and follow up for vendors work on site Inspect apartments for move in condition and turn over status

Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained

Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Knowledge,

Skills and Abilities

(KSAs):

Ability to perform all functions of an Assistant Community Manager Strong leadership skills, communication skills, and decision-making abilities. Must be able to motivate portfolio and team members to accomplish company goals and expectations

Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner

Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity

Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting and planning

Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday

High degree of creativity, coupled with sound business judgment

An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers. Performance oriented and highly motivated to produce results.

Computer literacy

E…