General Manager - North Florida Service
Listed on 2026-08-15
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Management
Operations Management, General Management
General Manager of Service Group
MSI is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 50 years of service under our belt, MSI continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.
MSI seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family oriented workforce and to help us build on our success.
We are a Drug Free Workplace and an Equal Opportunity Employer.
Job Title:
General Manager of Service Group
Department:
Service
FLSA Status:
Exempt
Reports to:
Vice President of Service and Sales
Salary:
Commensurate with experience + Benefits
JOB SUMMARY:
MSI seeks a General Manager to be fully accountable for leading, growing, and expanding the service business across the North Florida region. This role owns the strategic and operational performance of the division, with direct responsibility for revenue growth, profitability, customer retention, and market expansion. The GM drives business results by overseeing the full P&L, optimizing operational efficiency, and ensuring high‑quality service delivery.
A central focus of this position is to accelerate business growth, leveraging the sales team for support in identifying, developing, and securing new service opportunities and renewals. The GM partners closely with Sales to strengthen pipeline activity, advance large opportunities, and maximize service agreement retention and expansion.
In addition to growth leadership, the GM oversees service agreement performance, ensures customer satisfaction, and manages operational processes, labor allocation, recruitment of technicians, cost control, and financial reporting. This role also leads a diverse team including office staff, technicians, and support personnel—promoting a strong safety culture, employee engagement, and performance accountability.
The GM serves as the region's primary business leader, representing the organization with clients, vendors, and industry groups while ensuring regulatory compliance and high standards of service excellence.
Essential Duties & ResponsibilitiesESSENTIAL FUNCTIONS:
Financial & Operational Management
P&L Oversight
- Own service division P&L: revenue, gross margin, overhead, profit.
- Monitor financial metrics, identify trends, and take corrective action.
- Participate in monthly management business reviews.
- Oversee accounts receivable.
Operational Efficiency
- Optimize labor and resources for operational demands.
- Review job batch billings in COINs daily.
- Approve POs and cost postings in COINS.
- Review Service, Operations, and Sales Dashboards weekly.
Service Agreements & COINS
- Onboard new service agreements; coordinate COINs setup.
- Run/upload COINs reports to SharePoint.
- Manage and understand COINS P&L data.
- Review open orders, material costs, miscellaneous costs.
- Review and set labor rates.
- Monitor/analyze service agreement margins; optimize resource allocation, labor efficiency, cost management.
Service Agreement Retention
- Drive retention/renewal by engaging clients and providing proactive solutions.
- Collaborate with Client Success Specialist for personalized strategies.
- Monitor agreement performance and compliance; address renewal-impacting issues.
- Work with Service Coordinator to implement value-added services.
- Conduct regular reviews for upselling/enhancing services.
- Strive for 85% PM compliance (actual vs. booked hours).
- Conduct regular on-site visits for quality, satisfaction, and safety.
Sales & Renewals
- Support large service opportunities and agreements.
- Manage renewals: pricing, agreement review, tasking.
Customer & Sales Support
Customer Satisfaction
- Address escalated complaints and quality issues promptly.
- Ensure compliance with preventative maintenance obligations.
Sales Collaboration
- Assist Sales team with opportunity growth.
- Participate in service…
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