Sr. Manager, IT- Product Development

Sr. Manager, Product Development – Final Mile Solutions

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development

General position summary:

Sr. Manager, Product Development – Final Mile Solutions provides strategic leadership in developing and delivering advanced final‑mile delivery technology solutions, with a primary focus on platforms and capabilities that enable delivery execution, visibility, customer experience, and cost optimization. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for final‑mile initiatives and ensuring alignment with organizational goals. The Sr.

Manager serves as the authoritative subject matter expert and liaison among transportation/delivery operations, customer experience, IT, and external partners (carriers/3PLs/technology vendors), advocating for scalable, innovative, and value-driven delivery solutions. Accountability spans from high-level strategy and solution architecture to stakeholder engagement and operational excellence across last‑mile networks.

Essential Duties & Responsibilities:

• Define, own, and communicate the strategic vision and roadmap for final‑mile delivery capabilities (delivery execution, visibility, proof of delivery, customer communications, and returns/exception handling), ensuring alignment with enterprise transportation and customer experience objectives.
• Lead a team and prioritize the product backlog, overseeing the development and deployment of new features, enhancements, and integrations across final‑mile systems
• Drive market and user research initiatives, maintaining a deep understanding of final‑mile delivery operations, routing and capacity planning, carrier performance, delivery experience trends, automation/AI optimization, and customer needs to inform feature design and long-term strategy.
• Cultivate strong relationships with internal business partners, delivery/transportation leaders, customer experience teams, and external clients, serving as the "voice of the customer" and championing user-centric design and innovation throughout the product lifecycle.
• Collaborate with software development, data, and infrastructure teams to translate business requirements into scalable, robust technology solutions that support last‑mile execution, delivery tracking, and real-time exception management.
• Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and "Go To Green" plans for critical final‑mile product and implementation milestones.
• Oversee final‑mile product release planning and platform upgrades, setting stakeholder expectations for delivery timelines, operational readiness, training, and change management initiatives.
• Partner closely with delivery operations managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for new final‑mile technology investments (routing optimization, delivery visibility, capacity, and customer communications).
• Actively remove roadblocks and secure cross-functional support to accelerate delivery and adoption of final‑mile solutions across sites, markets, and partner networks.
• Continually analyze delivery processes, gather operational requirements, and recommend enhancements that improve on-time performance, cost per stop, capacity utilization,…