More jobs:
Director, Issue Management
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-08-18
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-18
Job specializations:
-
Management
Operations Management, Change Management
Job Description & How to Apply Below
- Facilitate and lead strategic planning for provider servicing, engagement, and enablement
- Lead, direct, and manage multiple business function areas
- Formulate and implement issue management strategies
- Identify and communicate medical cost management initiatives
- Define and lead a multi-tier issue management organization
- Own the systemic issue pipeline and ensure recurring and high-impact issues are identified, root-caused, documented, and resolved
- Govern continuous improvement and visual management systems, including daily huddles, tier boards, standard work documentation, and process adherence
- Drive cross-functional and upstream accountability and close upstream process changes with stakeholders
- Represent issue management priorities in cross-functional forums
- Report operational health, KPI performance, issue trends, and outsourced partner performance to enterprise leadership
- Build organizational capability through coaching, talent development, and succession planning
- 6+ years of related work experience in health business, compliance and legal background, customer experience management, or issue resolution and process improvement
- 3+ years of direct supervisory/management experience
- Related Bachelor’s degree or additional related equivalent work experience
- Experience developing and executing strategies, business plans, and tactical plans
- Knowledge of operational processes for the health insurance business
- Experience developing and executing business tactical plans in compliance with laws and regulations
- Strong knowledge of Commercial and Government market segments, health and ancillary products, and compliance requirements
- Preferred: experience overseeing work activities and delivering results across external parties
- Preferred: ability to develop and oversee project portfolios and process improvement programs
- Preferred: experience developing and overseeing effective controls
- Proficiency in Microsoft Word, Excel, and Power Point
- Ability to travel to multiple locations for meetings, events, and conferences
- Ability to perform sedentary work and occasionally exert up to 10 pounds of force
Demonstrates expertise in strategic planning, issue management, and operational processes within the health insurance sector. Proven ability to lead cross-functional teams, develop business plans, and ensure compliance with regulations while driving continuous improvement initiatives.
Highest-signal resume keywords- Strategic Planning
- Issue Management
- Operational Processes
- Compliance Requirements
- Customer Experience Management
- Business Plan Development
- Tactical Plan Execution
- Process Improvement
- KPI Performance Reporting
- Root Cause Analysis
- Project Portfolio Management
- Controls Development
- Health Insurance Knowledge
- Issue Resolution
- Talent Development
- Coaching
- Leadership
- Communication
- Collaboration
- Stakeholder Engagement
- Health Business
- Compliance
- Legal Background
- Commercial Market Segment
- Government Market Segment
- Health Products
- Ancillary Products
- Operational Health
- Continuous Improvement
- Visual Management Systems
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
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