Customer Account Specialist Job Jacksonville area,Florida USA,Management

Vaco is recruiting for a Customer Account Specialist in Jacksonville, Florida. This is a contract to hire opportunity dependent on candidate performance that offers a hybrid work environment.

Position Summary

We are seeking a detail-oriented and customer-focused Customer Account Specialist to support end-to-end supply chain and order-to-cash activities for B2B customer accounts. This role is responsible for processing and tracking orders, managing customer inquiries, maintaining account data, and working cross-functionally with internal teams to ensure a high level of service and on-time delivery. The ideal candidate will bring strong communication skills, order management experience, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Manage assigned customer accounts and support the onboarding of new accounts
Process customer orders accurately and manage order changes, inquiries, and follow-up activity
Maintain customer master data and ensure account information is current and accurate
Serve as a primary point of contact for customers through email, portals, CRM tools, and ERP systems
Monitor order flow across multiple systems and track orders through completion

Review daily reports and dashboards to ensure order accuracy and reduce processing errors
Partner cross-functionally with logistics, sales, planning, operations, and finance teams to resolve issues and improve service delivery
Identify process improvement opportunities and help streamline workflows
Build strong customer relationships and provide responsive, professional support
Maintain compliance with company procedures, safety standards, and ethical business practices

Qualifications

Minimum of 3 years of experience in customer service, logistics, inside sales, or a related function
Experience supporting customer inquiries and order management in a B2B environment
Manufacturing industry experience preferred
Working knowledge of ERP systems such as SAP, along with CRM tools and customer portals, preferred
Strong Microsoft Office skills
Excellent verbal and written communication skills
Strong organizational skills with the ability to present information clearly and professionally
Ability to collaborate effectively across departments
Knowledge of Incoterms and freight terminology preferred
Import/export experience is a plus
Bachelor's degree preferred, or equivalent relevant work experience
Export operations training is a plus

Preferred Skills

Strong attention to detail and follow-through
Ability to manage multiple priorities in a deadline-driven environment
Problem-solving mindset with a focus on customer satisfaction
Comfort working with data, reports, and dashboards
Continuous learning mindset and willingness to expand functional knowledge

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as…