Team Lead, Mortgage Servicing (Seasoned & Distressed Assets

Job Title

This role manages the full lifecycle of assigned client projects, serving as the primary point of contact for clients and internal teams.

• Manage all aspects of assigned client projects.
• System set up, scope and script requirements.
• Communicate project-specific requirements and job aids to staff.
• Coordinate work assignments and manage completion timelines.
• Assist with QC and staff questions and feedback.
• Prepare and deliver client reports on agreed schedule.
• Introduce new clients and projects to a team of analysts and quality control staff.
• For new clients or unique projects, lead a kick-off call with the team, providing details on the client, project, and key requirements for execution.
• Serve as the primary point of contact for assigned clients.
• Manage client communications, ensuring expectations are met, and all stakeholders are aligned.
• Coordinate training needs with the training and leadership teams for assigned staff.
• Provide coaching and training feedback to staff.
• Hold regular team meetings to address training topics, project updates, system issues, and questions or concerns.
• Provide subject matter expertise for servicing reviews involving NPL, RPL, and Scratch & Dent portfolios, ensuring consistency in the evaluation of payment history, servicing notes, borrower outreach, loss mitigation efforts, bankruptcy, foreclosure, inability-to-repay determinations, and investor or client-specific servicing requirements.
• Review and resolve complex servicing exceptions, provide guidance on default servicing regulations and best practices, and support quality assurance efforts to ensure accurate and consistent review outcomes.

• 7+ years proven mortgage Due Diligence experience.
• 4 years of experience as a Team Leader or in a supervisory role.
• Strong working knowledge in products such as Jumbo Prime, Non-Prime, Conforming, FHA/VA, Non-QM, DSCR, NPL/RPL, and MSR.
• Proven working knowledge of current mortgage compliance requirements, including but not limited to RESPA, TILA, TRID, ATR/QM, Dodd/Frank, and other applicable State and Federal regulations.
• Comprehensive knowledge of mortgage servicing operations and servicing file reviews, including payment history analysis, servicing comments, escrow administration, borrower correspondence, loss mitigation, bankruptcy, foreclosure, default servicing, and investor reporting.
• Extensive experience reviewing non-performing (NPL), re-performing (RPL), and Scratch & Dent loan files, including the ability to assess regulatory compliance, inability-to-repay scenarios, servicing practices, and applicable investor or client-specific requirements.
• Understanding of Rating Agency criteria and grading as it pertains to RMBS reviews.
• Extensive experience with mortgage loan review platforms and systems, along with a strong working knowledge of the Microsoft Office suite.
• Ability to manage time and priorities effectively in a fast-paced environment.
• Proven experience in client service and deal management.
• Proven personnel training and mentoring skills.
• Strong leadership, organizational, and problem-solving skills.
• Effective written and verbal communication skills.