Abuse Counselor Supervisor - Ses

ABUSE COUNSELOR SUPERVISOR - SES

SHIFT:
Monday-Friday (Working Hours Flexible between 7am-7pm) Salary--$46,000 Annually (Some Travel may be Required)

Mission:
The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:
We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication.

High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

How an Abuse Counselor Supervisor Will Make a Difference:
This is professional work supervising and directing the work of intake counselors at the Florida Abuse Hotline. The incumbent monitors counselor performance and productivity to ensure the quality of reports and non-reports, appropriate distribution of work, and staff scheduling, ensuring that performance outcomes are met. The supervisor has the responsibility and authority to recommend actions on all personnel matters, including discipline, hiring, and termination.

Ensures that all subordinate employees obtain training and development opportunities to achieve successful performance. May be required to serve on committees, task forces, or other teams as needed to complete special projects.

Growth Opportunities:
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
No state income tax for residents of Florida;
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions;
Flexible Spending Accounts;
Tuition waivers;
And more! For a more complete list of benefits, visit

Qualifications:

Required:

Current or Former Abuse Counselor (including Abuse Hotline Intake Assessment experience outside of Florida) with at least 1 year experience (OR) 2 Years or more of Outside Supervisory Experience Preferred:
Bachelor's Degree or higher from an accredited college or university

Specific Responsibilities:
Monitors and directs the work of intake counselors. Plans workloads, work flow, deadlines, work objectives, and time utilization with employees to ensure the most effective use of resources. Motivates employees to achieve and improve the quality and quantity of work performed. Reviews assessments of reports and non-reports through call monitoring and other techniques, provides direction to ensure appropriateness, clarity, quality, and thoroughness.

Facilitates and participates in a variety of staffing, including child and adult death cases. Communicates on a regular basis with employees both individually and in staff meetings. Advises employees of all policy and…