Lead Service Delivery Center Coordinator

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REGULAR FULL TIME Jacksonville, FL, US

18 days ago Requisition

Salary Range: $45,000.00 To $60,000.00 Annually

Lead Service Delivery Center Coordinator

for Elite Parking Services, a uniquely positioned, rapidly scaling company

PAY RANGE : $45,000 - $60,000/ Per Year

BENEFITS :

• 401K
• HEALTH
• VISION
• DENTAL
• LIFE INSURANCE
• PTO
• QUARTERLY PERFORMANCE BONUS

Here’s a few reasons why we’re a company you should learn more about:

• We’re growing at an increasingly fast pace with a solid strategy and focus for growth.
• We’re competing head-on with the big boys and winning with our proprietary technology.
• Our team members have the autonomy to execute on a service model solution that’s game changing and will wow our clients.
• Our culture is values-based, with a tight-knit team that’s in it to win it.
• We hire smart people with the collective energy and firepower that’s changing our industry.

We could keep going but we’re hoping to have an opportunity to tell you the rest in person.

As a member of the Elite leadership team, you will play an instrumental role in developing, acclimating, and enhancing team member experience and company culture  successful candidate will:

• Possess a blend of self-confidence, humility, and high-achievement drive
• Have a strong focus, internal understanding, and appreciation for Key Performance Indicators and measurable results driven management styles
• Own the day-to-day operations, performance, and financial results of assigned parking and transportation locations.
• Have a proven track record of revolutionizing and positively impacting prior work environments, while Serving as the primary operational leader and point of accountability for each facility.
• Ensure locations & center teams are appropriately staffed, trained, and operating in compliance with company and client requirements.
• Possess strong knowledge in DOT regulations and passenger transit dispatch operations
• Provides quarterly evaluations and service delivery feedback
• Ensure consistent delivery of on-time & accurate information both internal and externally to critical stakeholders.
• Knows how to utilize data to oversee service delivery remotely to effectively manage the service.
• Knows how to coach teams through complex leadership issues
• Display high levels of Perseverance and Accountability
• Have an attitude and track record that displays continuous personal and professional growth
• Know how to execute the daily operations control and command of the center
• Know how to delegate effectively to team to ensure service execution
• Works independently with little direction other than a strategic company plan
• Validates & ensure that all information & KPIs deriving from the center and their team is 100% accurate, and timely
• Provides direct teams with quarterly expectations and are held accountable to seat numbers and service delivery
• Management fully utilizing service model to oversee and manage service delivery
• Is team focused, tactful, mature, and know how to get along with people in all environments
• ENSURE MAINTENANCE OF COMPANY STANDARDS OF SERVICE DELIVERY REGARDLESS

• Leading location teams through clear expectations, consistent follow-up, and performance accountability, while ensuring company standards are maintained
• Creating, managing, and adjusting schedules to meet operational demand and staffing models
• Interviewing, onboarding, evaluating, training, and developing team members
• Providing continuous training and reinforcement of service, safety, and operational standards
• Implementing and enforcing Department of Transportation (Use the "Apply for this Job" box below). consistent, high-quality customer service delivery across all shifts & services offered
• Monitoring service trends and implementing corrective actions when service levels fall below expectations
• Supporting client retention through proactive communication and issue resolution
• Managing locations in alignment with documented EOS standards and processes
• Ensuring consistent…