Vice President of Community Services Job Jacksonville area,Florida USA,Management

Description Summary

Provides executive leadership, strategic direction, and oversight for Elder Source's Community Services Department, including the Aging and Disability Resource Center (ADRC), SHINE, Medicare-related programs, and other community-based initiatives. Responsible for advancing organizational goals through strategic planning, community engagement, partnership development, program expansion, resource stewardship, and regulatory compliance. Serves as a member of the Executive Leadership Team and works collaboratively across departments to identify emerging community needs and develop innovative service solutions.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

I.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

A. Executive Leadership and Strategy

Provides strategic leadership and direction for all Community Services programs and initiatives.

Develops long-range departmental goals, objectives, and performance measures aligned with the agency's strategic plan.

Identifies emerging community needs, service gaps, trends, and opportunities for program growth and innovation.

Participates as a member of the Executive Leadership Team in organizational planning, policy development, and decision-making.

Develops departmental priorities and evaluates program effectiveness and outcomes.

B. Department Oversight

Provides executive oversight of:

ADRC Services
SHINE Program
Senior Medicare Patrol (SMP)
Medicare Improvements for Patients and Providers Act (MIPPA)
Future Community Services initiatives

Ensures departmental compliance with federal, state, contractual, and organizational requirements.

Reviews program performance, outcome measures, utilization trends, and quality indicators.

Ensures adequate staffing structures and resource allocation to meet program objectives.

C. Community Relations and Partnerships

Serves as the agency's primary representative for Community Services programs.

Develops and maintains strategic relationships with:

Florida Department of Elder Affairs (DOEA)
Area Agencies on Aging
Healthcare systems
Managed care organizations
Community organizations
Governmental agencies
Advocacy groups
Other information and referral and consumer navigation services

Represents Elder Source at local, regional, and statewide committees, work groups, conferences, and public events.

Engages stakeholders in collaborative efforts to improve services for older adults, caregivers, and individuals with disabilities.

D. Financial and Resource Management

Participates in departmental budget development and resource planning.

Monitors program expenditures and resource utilization.

Works with ADRC Manager and SHINE Program Supervisor and Fiscal staff regarding tracking, reporting and billing activities.

Identifies grant opportunities and funding strategies to support program growth.

Ensures responsible stewardship of public and private resources.

E. Organizational Collaboration

Collaborates with Finance, Programs, Planning and Compliance, Communications, and Operations departments.

Provides executive guidance regarding service delivery enhancements and organizational priorities.

Coordinates with Planning Manager, COO and ADRC Manager regarding disaster preparedness, response and recovery efforts.

Supports organization-wide initiatives and strategic objectives.

II. Working Relationships

A. Executive Leadership Team:

Works collaboratively with other members of the Executive Leadership Team to build mutual support and to be able to provide the best and coordinated response to requests for assistance that may come to the agency through a variety of entry points and relationships.

B. Programs Manager:

Coordinates with Programs Manager to ensure contracted providers are in compliance with contracts related to spending contracts funds and with e-CIRTS reporting requirements.

C. Planning and Compliance Manager/ECO:

Provides Planning and Compliance Manager with information related to unmet needs and other data as needed or requested.
Coordinates with the ECO to ensure the Helpline remains operational and can assist with staffing the Disaster Recovery Centers as needed.

D. E-CIRTS Staff:

Works with e-CIRTS staff to ensure ADRC data is accurately maintained.
Makes sure staff are fully trained on e-CIRTS utilization.
Collaborates with e-CIRTS staff on the maintenance of the resource database.

E. Regulatory Bodies and Funders:

Be responsive to DOEA and proactive in areas requiring additional attention, as needed, to maintain good relationships and in compliance.
Able to demonstrate to regulatory bodies and funders efforts to be in compliance with various regulations and contractual requirements (e.g. HIPAA, etc.)

F. External Colleagues:

Maintains relationships with colleagues, offering assistance and support as needed.
Shares knowledge and experience with colleagues to help all area agencies on aging/aging and disability resource…