Operations Support Supervisor

Overview

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

Job Summary:

The Operations Support Supervisor provides direct oversight to the Onboarding Operations Associate and Time and Expense Associate. Managing onboarding activities as well as successful completion of related compliance requirements for their assigned team; and assist in resolving more complex time and expense related inquiries and escalated issues. The Operations Support Supervisor ensures superior customer experience as it relates to our candidates, contractors, clients, and internal partners.

This position will partner with leadership to ensure fulfilment of customer expectations. The Operations Support Supervisor is responsible for interviewing, training, developing, and managing a team of Onboarding and Time and Expense Operations Associates.

Key Responsibilities:

Process oversight

• Oversee the entire life cycle of contractor onboarding and off-boarding, including coordinating orientation, client compliance and off boarding activities
• Oversee end-to-end time capture and expense process for the assigned region, including collection, validation and adjustment of time and expense activities for the contractors deployed in the area
• Lead efforts involved with the annual audit process of time and expense filings
• Achieve excellence in operations through auditing the collection of business critical information and data integrity
• Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed
• Serve as an escalation point for complex inquiries, issues in contractor onboarding, issues in time sheet, expense data, absence documentation etc.

Internal recruiting

• Recruit, interview, hire, counsel and terminate onboarding personnel on their assigned team
• Ensure the consistency, quality, and timeliness of new hire onboarding process

Coaching and development

• Coach and supervise Onboarding and Time and Expense Operations Associate team for the given Practice; hold resources accountable for job function through assessing areas of strength and improvement
• Responsible for continued education and development of Onboarding and Time and Expense Operations Associate, including regular performance assessment and goal setting
• Set expectations, ensure compliance, and recognize successes as it relates to performance management

Reporting and communications

• Manage and enforce policies and procedures
• Review and deliver relevant reports to Sr. CSS/RFM
• Develop and build strong stakeholder relationships in critical functions across the organization where collaboration is essential for success
• Manage communications on complex issues with delivery/account manager/recruiter throughout the process

Competencies:

• Strong problem solving and analytical skills
• Relationship management experience with customer focus
• Capability of working in a team oriented environment that is fair, open and honest
• Thorough…