Member Services Coordinator

Department

Recreation & Wellness

$40,000.00 Annual

The Rec Well Services Coordinator is responsible for supervising the Member Services check-in desk at the Student Wellness Complex (SWC). This role ensures smooth daily operations, oversees staff, manages budgets, and supports departmental initiatives in wellness, marketing, and customer service.

• Hire, train, schedule, and evaluate Member Services staff

• Maintain and update the Member Services Standard Operating Procedures manual.

• Reconcile payroll and manage the Member Services budget.

• Purchase and manage inventory relevant to student needs.

• Maintain and troubleshoot the Active Net point-of-sale (POS) system.

• Oversee merchandise inventory and sales; research and introduce new items.

• Maintain all front desk technology and coordinate with IT for issues.

• Assist with locker management and related concerns.

• Maintain PCI DSS certification and ensure desk staff are certified.

• Establishing and following proper cash and check handling procedures.

• Reconcile POS and vending massage chair sales weekly with Operations Assistant Director

• Process Departmental Deposits as needed.

• Oversee refunds and other monetary transactions.

• Manage budgets within SG and Auxiliary accounts.

• Monitor POS revenue goals and attend budget meetings.

• Monitor membership trends and advise on growth and development strategies.

• Develop and maintain policies for Member Services operations including check-in verification, membership/locker rental and merchandise sales, as well as day-to-day tasks

• Contribute to department-wide marketing and promotional policy discussions, including, but not limited to, social media, print materials, community engagement, donations, and sponsor ships.

• Manage accident/incident reports as reported by Member Services Staff

• Schedule SWC rentals via the Event Management System (EMS).

• Collaborate with the Director of Operations on EMS settings and policies.

• Support other Rec Well check-in desks (e.g., Field House, Eco Adventure).

• Collect stats and comply with Department reporting requirements

• Oversee scheduling for SWC conference room and group fitness studios.

• Coordinate facility use for outside groups and special events.

• Participate in departmental committees and staff development initiatives.

• Represent Member Services on departmental committees, project teams, and work groups; provide operational expertise, contribute recommendations, and assist with implementation of departmental initiatives.

• Build and maintain collaborative working relationships with Rec Well staff, campus departments, and external partners to support service delivery and departmental objectives.

• Approve and manage SWC bulletin board postings

• Oversee the SWC digital signage platform Carousel and develop sponsorship opportunities

• Assist Rec Well Department webmaster with website edits and ensure accessibility compliance.

• Oversee department golf cart use and maintenance schedule

• Participate in cross-training activities and provide support across unit functions as needed to ensure operational effectiveness, continuity of service, and team success.

• Collaborate across functional areas and provide operational support for special projects, events, and department-wide initiatives to ensure achievement of Rec Well goals.

• Student Wellness Complex Member Services staff

• General supervision. The incumbent develops procedures for performing a variety of complex duties within established guidelines; has considerable freedom while the work is in process and receives instructions on new assignments.

Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

• Strong organizational, communication, and interpersonal skills.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite, especially Excel.

• Ability to work evenings and weekends.

• Experience with budgeting, financial tracking software, and current UNF systems is a plus.

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a…