VP, Client Partner

Vice President, Client Partner

Department: Client Delivery – Client Success

Location: Remote

FLSA Status: Exempt

People Leader: Yes – approximately 1–2 direct reports

Travel: 50–75%

Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.

The Vice President, Client Partner is a senior client leadership role responsible for the success of Accuity’s largest and most strategic health system relationships. This role serves as a trusted advisor to client executives, ensuring Accuity delivers against contractual commitments, performance expectations, and strategic objectives while identifying opportunities to strengthen the partnership and expand client value.

The Vice President, Client Partner owns the overall health of assigned client relationships, including client satisfaction, revenue retention, account growth, executive engagement, issue resolution, and renewal activities. The role works closely with Client Delivery, Sales, and other cross-functional leaders to align Accuity resources around client priorities and drive consistent execution.

As a people leader, the Vice President, Client Partner also leads a small Client Success team supporting day-to-day account management and client coordination. Success in the role is measured through outcomes including account revenue retention, incremental revenue growth, client satisfaction/NPS, client reference readiness, and achievement of agreed client and Accuity performance objectives.

• Serve as the senior relationship owner for assigned strategic health system clients.
• Build and maintain trusted relationships with client C-suite executives and other key decision-makers across complex, matrixed organizations.
• Develop a deep understanding of each client’s organization, priorities, operating environment, business objectives, and evolving needs.
• Position Accuity as a strategic partner by proactively identifying opportunities to create additional value and support client goals.
• Maintain visibility into overall client sentiment, satisfaction, organizational changes, and potential relationship risks.
• Support client reference readiness and strengthen long-term advocacy for Accuity.

• Ensure seamless delivery of Accuity solutions in alignment with contractual commitments, client expectations, and established client and Accuity KPIs.
• Partner with Client Delivery and operational leadership to establish effective processes, milestones, success criteria, and performance expectations.
• Monitor client performance and identify opportunities to improve service delivery, outcomes, reporting, processes, and the overall client experience.
• Coordinate cross-functional resources to address performance gaps and execute improvement initiatives.
• Maintain accountability for timely resolution of client concerns and escalations.
• Lead significant client issue escalation and resolution efforts in partnership with appropriate operational and executive leaders.

• Lead, coach, and develop a small Client Success team of approximately 1–2 employees responsible for supporting day-to-day account activities.
• Establish clear priorities, expectations, and accountability for team members supporting assigned client relationships.
• Ensure effective coordination between the Client Success team and Client Delivery, Sales, Finance, and other internal stakeholders.
• Provide direction and support to team members managing routine client communication, account maintenance, follow-up…