Warehouse Operations Manager - Dedicated Account

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly‑paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

We’re looking for a Warehouse Operations Manager who thrives in an onsite environment and enjoys partnering with high‑touch, complex customer accounts. You’ll support daily problem‑solving and process improvement, be the go‑to resource for our client, and lead and develop a high performing team to drive both exceptional customer and employee experiences.

The Operations Manager oversees onsite logistics and operations, ensuring exceptional service, efficient warehouse and transportation workflow, strong team performance, and alignment with customer expectations and company goals. This role interacts heavily with the customer while driving operational excellence, KPI achievement, and financial performance.

• Responsible for managing all functions relating to freight movement into and out of the warehouse(s), maintaining prescribed service levels while keeping cost controls in place.
• Training and supervising employees to ensure meeting departmental and company objectives. Interfaces with Transportation Operations to resolve any problems associated with scheduling and dispatching.
• Maintains and develops appropriate warehousing programs that meet cost and service objectives and production and customer needs. Recommends programs that improve the operations function.
• Maintains and directs the implementation of procedures to ensure that freight claims are processed and collected in a timely manner.
• Forecast, identifies and analyzes costs, equipment availability and service levels, making recommendations and instituting corrective action.
• Establishes and measures KPIs to drive performance for on‑time in‑full delivery performance, shipping costs for all forms of transit (land, air, sea), warehouse inventory management, warehousing productivity and quality, and workforce planning requirements.
• Investigates Causal Analysis issues for problem reconciliation and leads corrective action for complaints related to transportation, logistics handling and warehousing of finished product.
• Maintains and develops fiscal budgets and ensures effective management within budgetary guidelines. Provides senior management with periodic reports as designated.
• Establish and maintain relationships with customers, serve as a resolve to escalations and conflict, and proactively work to identify service improvement opportunities.
• Ensures staff cohesively support strategic customer care service objectives, coach frontline management to enhance staff and team skills and competencies, and establish team performance objectives.
• Ensures the operations is in compliance with Federal and State regulations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The…