Mechanical Field Service Tech

USNR - Jacksonville
Jacksonville, FL 32254, USA

USNR is a global leader in the forest products equipment industry, manufacturing and automating systems to produce lumber, plywood, finger-jointed components, and engineered wood products. Pushing the limits of technology has made USNR the premier producer of forest products equipment in the world. The range of pay for this position is $33 to $40 an hour.

USNR offers a safe and rewarding work environment with opportunities and challenges that help employees grow professionally. Home to a dynamic team of people from a wide range of backgrounds, USNR provides everyone with the means to achieve their full potential. It’s the key to our success and why we encourage individual effort and teamwork.

The Mechanical Field Service Technician provides onsite service, installation, and upgrades of mechanical equipment used in the wood processing industry. This position ensures all machinery operates safely, efficiently, and in accordance with quality standards.

The role requires strong mechanical aptitude, a commitment to customer satisfaction, and the ability to work independently in varied environments.

• Service, install, and upgrade mechanical equipment for wood processing operations.
• Perform machine center alignment and installation to meet performance specifications.
• Inspect and troubleshoot hydraulic, pneumatic, drive, and lubrication systems.
• Conduct welding, fitting, and alignment of mechanical components.
• Communicate effectively with customers, engineers, and project managers to resolve technical issues.
• Complete service reports and documentation accurately and on time.
• Ensure all work complies with USNR and customer safety standards.
• Travel extensively to customer locations across North America and internationally.

• Millwright or Fabricator trade qualification, or equivalent combination of education and experience.
• Experience in the wood products or heavy industrial equipment industry preferred.
• Strong understanding of mechanical systems, hydraulics, pneumatics, and lubrication systems.
• Proficiency in welding, fitting, and machine alignment.
• Ability to read and interpret blueprints and technical schematics.
• Knowledge of PLC systems is a plus.
• Basic computer skills and experience preparing service documentation.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and handle irregular hours as needed.
• Resourcefulness and adaptability in changing work environments.
• Must be able to cross international borders and pass all applicable travel, background, and drug screening requirements.

• Medical, dental, and vision insurance available to employees and their dependents on the 1st of the month following date of hire
• Optional flexible spending accounts (FSA) and health savings account (HSA)
• Company‑paid basic life and short‑term disability insurance with employee‑paid options for additional life insurance and long‑term disability
• Up to $300 per year in wellness activity reimbursement
• 401(k) employer match contribution at 50% of your contribution percentage, up to a total of 3%
• Up to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time
• 8 paid scheduled holidays and 1 paid floating holiday per calendar year
• Up to $5,250 per year tuition reimbursement for continuing education
• Annual reimbursement for safety boots and safety glasses

This job posting is not meant to be an all‑inclusive list of duties, responsibilities, and activities. It is intended to provide a summary of the position’s general scope and function within the company. Duties, responsibilities, and activities may change at any time with or without notice.

USNR and its affiliates offer competitive salaries, excellent benefits, and opportunities for growth. We take pride in and value diversity in our workforce, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment…