Communications Manager – Process

• Establish and maintain company-wide communication cadences (i.e. weekly updates, company announcements)
• Draft, edit, and distribute organization-wide announcements, ensuring clarity, consistency, and appropriate tone for audience and context
• Serve as the primary owner/gatekeeper of internal communication channels (i.e. intranet, Teams announcements, email)
• Monitor effectiveness of communications (engagement, feedback) and adjust cadence/format as needed
• Lead the development, review, and refinement of standard operating procedures across departments
• Partner with subject matter experts across the organization to capture, document, and standardize processes
• Establish a consistent format/template for SOPs and process documentation company-wide
• Own a regular review cycle to keep documentation current as processes evolve
• Maintain and enforce brand voice, tone, and visual identity guidelines across all internal communications and documentation
• Review materials produced by other teams for brand and voice consistency before distribution
• Develop templates (announcements, SOPs, newsletters, presentations, etc.) that reinforce a cohesive look and feel
• Partner with Training & Development to build and maintain a centralized knowledge base and accompanying training
• Organize, categorize, and maintain content so information is easy to find and stays current
• Establish a governance process for who can update/contribute to the knowledge base and how content is vetted
• Use internal communication channels to drive employee engagement and recognition (i.e. spotlight programs, milestone recognition, culture campaigns)
• Partner with leadership and HR to amplify recognition moments and culture-building initiatives through communications
• Gather feedback on communication effectiveness and engagement impact, and iterate accordingly

• 1-3 years of experience in internal communications, corporate communications, process documentation, or a related field
• Bachelor’s Degree in Communications, Business, or related field preferred; equivalent combination of education and experience will be considered
• Excellent written communication skills with demonstrated ability to adapt tone/voice for different audiences
• Experience developing or maintaining SOPs, process documentation, or knowledge base content
• Strong project management and organizational skills; able to manage multiple communication/documentation projects simultaneously
• Proficiency with SharePoint, Canva, Microsoft Office

Demonstrates expertise in internal communications and process documentation, with a strong focus on developing and maintaining standard operating procedures and knowledge bases. Proficient in adapting communication styles for diverse audiences while ensuring brand consistency and engagement.

• Internal Communications
• Process Documentation
• Standard Operating Procedures (SOPs)
• Project Management
• Written Communication Skills

• Process Documentation
• Standard Operating Procedures (SOPs)
• Content Management
• Communication Cadence Development
• Employee Engagement Strategies

• Organizational Skills
• Adaptability
• Collaboration
• Attention to Detail

• Corporate Communications
• Brand Voice
• Knowledge Base Management
• Audience Engagement
• Governance Process

• Share Point
• Canva
• Microsoft Office