Affiliate Manager II

About us High Level is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, High Level supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on High Level have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure  centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.

Behind the platform, High Level powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people With over 2,000 team members across 10+ countries, High Level operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact Every month, High Level enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our You Tube Channel or Blog Posts

You are a detail-oriented and proactive team member who enjoys working in fast-paced environments. You are eager to learn about affiliate marketing, performance tracking, and customer growth strategies.

You are comfortable executing tasks, following playbooks, and supporting affiliate partners with day-to-day needs. You take ownership of your responsibilities, communicate clearly, and are open to feedback to continuously improve.

What You Will Be Doing :

• Support the management of affiliate partners by assisting with day-to-day communication and follow-ups
• Respond to affiliate queries and provide timely support based on defined processes and guidelines
• Help onboard new affiliates and ensure they understand basic platform usage and workflows

• Assist in executing outreach campaigns, including email follow-ups and engagement efforts
• Support activation of affiliates by following defined playbooks and engagement strategies
• Help maintain consistent communication with assigned affiliates to ensure ongoing engagement

• Track affiliate activity and maintain accurate records in CRM and internal tools
• Support reporting by updating dashboards and sharing basic performance insights
• Flag any performance gaps or issues to the manager for further action

• Ensure timely follow-ups on leads, trials, and affiliate interactions as per defined SLAs
• Maintain hygiene of CRM data and ensure all activities are logged accurately
• Follow established workflows and prioritize tasks based on team guidance

• Work closely with internal teams such as Customer Success, Marketing, and Support to resolve affiliate queries
• Participate in team meetings, training sessions, and coaching discussions
• Implement feedback from managers and contribute to continuous improvement

What You Will Bring :

Experience/Education/Certifications

Required:

• Bachelor’s Degree or equivalent SaaS experience required.
• Minimum 2-5 years of experience in affiliate marketing, partnership management, performance marketing, or a closely…