Volunteer Engagement Manager

Description

Title:

Volunteer Engagement Manager Job Group Category:
Exempt Type:
Full-Time

Unit:
Operations Schedule:
Monday – Friday Hours:
40/week

Direct Reports:
No Reports to:
VP of Strategic Initiatives

This position serves as the primary owner of Feeding Northeast Florida’s volunteer programs, including the Teen Ambassador Program, Family Volunteer Days, off-site volunteer activities, Volunteer Captain Program, Care Team, affinity groups, and other specialized volunteer initiatives. The Manager develops new programs and builds the structure, training, processes, and evaluation necessary to successfully implement and grow them.

The Volunteer Engagement Manager also oversees the overall volunteer experience, including recruitment, check-in, orientation, communications, recognition, stewardship, training standards, volunteer data, and ongoing engagement. The position develops and maintains Standard Operating Procedures for volunteer projects and trains Volunteer Coordinators to consistently deliver a high-quality volunteer experience.

Working closely with the Community Engagement Manager, the Volunteer Engagement Manager connects corporate, school, civic, faith-based, family, youth, and other community groups with meaningful volunteer opportunities and pathways for deeper engagement. The position also partners closely with Operations, whose team directly supervises Volunteer Coordinators and manages daily staffing, project priorities, inventory, production, and warehouse operations.

• Lead the development, implementation, and ongoing management of Feeding Northeast Florida’s volunteer programs and special volunteer experiences.
• Serve as the primary program owner for initiatives including the Teen Ambassador Program, Family Volunteer Days, off-site volunteer activities, Volunteer Captain Program, Care Team, skilled volunteer opportunities, affinity groups, and other specialized volunteer initiatives.
• Develop new volunteer programs that provide meaningful ways for individuals and groups to connect with Feeding Northeast Florida’s mission.
• Create the structure, curriculum, materials, procedures, schedules, and evaluation methods needed to move new volunteer programs from concept to implementation.
• Establish goals and measures of success for volunteer programs and regularly evaluate participation, effectiveness, and opportunities for growth.
• Work closely with the Community Engagement Manager to recruit and engage companies, schools, civic organizations, faith communities, families, youth, and other groups in volunteer programs.
• Partner with the Community Engagement Manager to facilitate off-site volunteer activities and ensure a consistent, high-quality experience for participating organizations.
• Develop and support affinity groups that provide opportunities for people with shared interests, skills, experiences, or connections to engage more deeply with the organization.
• Identify volunteers with leadership potential and connect them with Volunteer Captain, Care Team, skilled volunteer, recurring volunteer, affinity group, and other deeper-engagement opportunities.
• Ensure volunteer programs provide participants with meaningful education about food insecurity, Feeding Northeast Florida’s work, and additional ways to support the mission.
• Continually identify opportunities to expand volunteer programming based on organizational needs, community interest, volunteer feedback, and participation data.

• Own and continuously improve the volunteer experience from arrival and check-in through orientation, service, wrap-up, follow-up, recognition, and continued engagement.
• Lead volunteer welcome and orientation for warehouse shifts and ensure volunteers understand Feeding Northeast Florida’s mission, food insecurity, the impact of their service, and…