Clinical Manager; St.Johns​/LTC

Awarded Best Quality of Care — Once Again!

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long‑term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non‑profit hospice provider in the region, we never turn anyone away due to an inability to pay.

The Clinical Manager HC/LTC is responsible for managing an assigned patient care service area composed of nurses, hospice aides, social workers, chaplains, volunteers, and administrative staff. This role provides direct supervision to RN Case Managers, Hospice Care Aides, and administrative personnel while ensuring quality, cost‑effective care delivery. The manager oversees staffing, performance, compliance, and service quality, serving as a clinical and operational leader within the home care/long‑term care setting.

• Coordinate, plan, implement, and evaluate interdisciplinary patient care.
• Supervise and support staff through orientation, training, evaluations, and feedback.
• Track quality indicators and lead performance improvement initiatives.
• Monitor clinical treatment and progress, audit patient records, and elevate care concerns as needed.
• Oversee patient assignments based on acuity and location; ensure adequate staffing.
• Lead weekly IDG (Interdisciplinary Group) meetings and participate in community engagements.
• Provide expertise in hospice care; educate staff and external stakeholders.
• Maintain workspace quality and ensure compliance with standards and regulations.
• Manage team scheduling, PTO approvals, and labor budgets.
• Handle payroll submission and staffing updates.
• Support service recovery efforts and address complaints/occurrences.
• Maintain compliance with state and federal regulations.
• Perform other related duties as assigned.

• Strong knowledge of nursing principles and hospice care.
• Effective communication (written and verbal).
• Proficient in problem‑solving, prioritizing tasks, and supervising teams.
• Ability to maintain compliance and lead quality improvement efforts.
• Skill in public speaking and interdisciplinary collaboration.

• Minimum of three (3) years clinical nursing experience; two (2) years in hospice preferred.
• At least one (1) year of supervisory experience required.

• Active RN licensure in the State of Florida.
• Valid Florida driver’s license with acceptable driving record.
• CHPN certification preferred.

• Associate degree or Bachelor’s degree in Nursing from an accredited institution.

• Medical clearance for communicable diseases.
• Current immunizations (e.g., TB, Hepatitis, Flu).
• Ability to work long/irregular hours as needed.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational…