Intake Coordinator - Cohen Clinics

Summary of Position

The Steven

A. Cohen Military Family Clinic offers a variety of services to post‑9/11 Veterans, Active‑Duty Service Members, Reservists, National Guard and their family members. The Master’s Level Intake Coordinator is the point of contact for all potential clients requesting services from the Steven

A. Cohen Military Family Clinic s position is responsible for managing and executing referral screening intake appointments in person, telephonically, or by use of tele‑video with post‑9/11 Veterans, Active‑Duty Service Members, Reservists, National Guard and their family members. The Intake Coordinator will administer and complete appropriate initial paperwork, psychometric screeners, diagnostic assessment, risk screening and health record documentation to support ongoing treatment.

The Intake Coordinator will work with a multi‑disciplinary team of clinic staff for case assignments, consultations and care coordination. The Master’s Level Intake Coordinator will additionally provide clinical treatment to the military population served via a caseload of clinical cases. Additionally, the Intake Coordinator will provide clinical treatment to post‑9/11 Veterans, Active‑Duty Service Members, Reservists, National Guard and their family members.

The Intake Coordinator will provide evidence‑based therapy to individuals, couples, families and groups. The Steven

A. Cohen Military Family Clinic has a commitment to training, consultation and proficiency in Cognitive Behavioral Therapy, Cognitive Processing Therapy, and Prolonged Exposure, through which the Intake Coordinator will deliver short‑term and targeted treatment. The Intake Coordinator will support the Centerstone Mission, Vision and Values in delivering care that changes people’s lives and is expected to communicate clearly and appropriately, providing excellent customer service.

Adherence to applicable policies and procedures is expected. Regular attendance and punctuality is required.

Time Type:
Full time – Pay Range: $50,700.00 – $71,100.00

• Conduct comprehensive in‑person, televideo and telephonic intake and referral screeners with post‑9/11 Veterans, Active‑Duty Service Members, Reservists, National Guard and their family members.
• Complete a thorough diagnostic and risk assessment using evidence‑based screening measures, and safety plan as appropriate with potential clients reporting risk.
• Document detailed intakes in the electronic health records (EHR) system; maintain comprehensive client referral tracking system; prepare reports as requested by the Assistant Director and/or Clinic Director.
• Provide appropriate referrals and follow‑up as necessary.
• Perform and document patient’s screenings, psychological assessments, progress and referrals for service members, veterans and military family members.
• Engage in regular training and consultation to engage in evidence‑based, measurement‑informed care for clients.
• Provide individual, couples, groups, and family psychotherapy to clients with a focus on delivering evidence‑based treatments under supervision of a clinical supervisor.
• Prepare and maintain confidential case records and documentation in the electronic health record.
• Ensure confidentiality and control access to sensitive information.
• Collaborate with clinical team to perform risk management and crisis intervention services as necessary.
• Develop a network of trusted contacts within organizations to refer and coordinate care.
• Assist veterans and their family members in navigating service providers across multiple systems of care.
• Attend weekly individual clinical supervision and weekly group clinical/admin supervision and administrative meetings.
• Provide direct services including treatment for veterans and their families.
• Collaborate and coordinate with caregivers, physicians, clinic directors, case management and all other disciplines to provide the best care to patients as needed.
• Consult with service providers and community partners on resource‑related issues.

• Effectively communicate via written, verbal, in‑person and virtual methods.
• Knowledge of and experience working…