RN​/ LPN Case Management and Triage

RN / LPN Case Management & Triage

Reports to:

Chief Quality and Compliance Officer

Pay Range: $27 - $28 per hour

Summary:

As the largest pediatric clinic in Jacksonville, serving 11 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not limited to just doctor office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults.

We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own.

Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Angel Kids is seeking a full-time LPN to join our team located at our corporate office in Jacksonville.

This position is responsible for triage incoming patient calls for a pediatric practice must demonstrate sound clinical judgement with accurate and thorough documentation of patient calls and instructions provided.

• Performs duties including but not limited to working with our call center answering phones, triaging calls, taking and returning messages per provider’s instructions.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Participates in quality improvement and utilization review activities.
• Calling in medications to pharmacy.
• Collaborates with others in providing inservice education as needed.
• Performs other related duties as assigned by management.

• Graduate of an accredited school of nursing.
• Must possess current state LPN license and CPR certification.
• Minimum of two to four years Pediatric experience.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Strong charting/documentation skills.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Excellent written and oral communication skills.
• Strong organizational, problem solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Customer Service:
  Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Problem Solving:
  Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Interpersonal
  
  Skills:
  
  Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication:
  Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication:
  Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork:
  Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.

• Successful completion of a Practical or Vocational Nursing Program required.
• Clear and active Licensed Practical Nurse (LPN) licensure in the state of practice required.
• Active CPR Certification.
• Must have at least 1 year of experience in Triage.

It is the policy of AKP to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, ancestry, national origin, marital status, veteran status, or other legally protected group status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection compensation, benefits, promotion, demotion, layoff, termination and all other terms and conditions of employment.

AKP is committed to this policy and its enforcement.

This job operates in a…