Patient Support Nurse, West Coast

As a Patient Support Nurse at Care Simple, you'll be a key liaison between our patients and their clinical partners. You'll build relationships, conduct proactive outreach, respond to patient-generated health-data alerts, and give compassionate guidance that keeps patients engaged and safe between provider visits. You'll also guide patients through onboarding and device setup and manage logistics through our support-ticket system.

This role supports patients across the Pacific and Mountain time zones, with a schedule aligned to West Coast hours.

• Patient support and care: guide patients through onboarding and device setup, answer clinical questions, and support engagement and adherence throughout the program.
• Alert management: monitor incoming health-data alerts, assess severity, apply clinical judgment, and respond through outreach, care coordination, or escalation to the provider team.
• Technical coordination: provide basic troubleshooting for cellular devices and escalates issues through internal support tickets.
• Device logistics oversight: coordinate ordering and fulfillment, manage replacements and returns, and keep high-priority orders on track.
• Documentation: keep clear, timely records across internal systems and, where applicable, the customer's EHR.

• Active RN or LPN license in a Nurse Licensure Compact (NLC) state
• 5+ years of clinical experience, ideally in telehealth, home health, or primary care
• Strong communication and interpersonal skills, and comfort working with seniors and underserved populations
• Technologically confident across EHR, ticketing, and telehealth platforms
• Authorized to work in the United States without sponsorship
• Preferred: fluent in Spanish and English; CDE or CDCES certification

Care Simple helps provider organizations deliver remote patient monitoring lular-enabled devices stream real-time vitals from the patient's home into the provider's own Epic and EHR workflows, backed by a US-based, RN-led support team. Our culture values rigor, clarity, and responsiveness, so every patient feels supported.