Product Complaint Investigator
Listed on 2026-02-10
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Quality Assurance - QA/QC
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Healthcare
Job Description
One of our large clients is seeking a Product Complaint Investigator to join their team here in Jacksonville. This person will be responsible for:
Responsibilities- Evaluate and investigate customer complaints related to Johnson & Johnson product quality issues and concerns.
- Review Device History Records (DHRs) and document findings in the Complaint Handling System (CHS).
- Review complaint investigation results, ensuring compliance with regulatory requirements.
- Perform product receiving and testing, documenting results in a timely manner per applicable procedures.
- Determine if further investigation activities are needed based on investigation results, including failure investigations.
- Collaborate with technical teams, subject matter authorities, medical safety team, and manufacturing sites to ensure effective data analysis and closure of investigations.
- Coordinate equipment repairs, maintenance, and calibration activities, ensuring operational excellence across the organization with the appropriate teams.
This position pays between $17-20/hour.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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Skills and Requirements- University / Bachelor’s Degree or Equivalent
- 0 to 2 years of relevant work experience
- Experience with GxP (GMP, GLP and GDP) guidelines, policies, and procedures.
- Knowledge of effective investigation methodologies for complaints, NC/CAPA, and laboratory issues.
- Computer skills (Optional:
Power BI, Envision Quality (EtQ), Agile, Sharepoint) - Basic knowledge of applicable US & non-US regulations and standards (e.g., 21 CFR 820, ISO
13485, European Medical Device Directive). - Experience with equipment calibration and preventive maintenance activities.
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