Director of Quality

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

The Director of Quality is a high-impact operational leader responsible for leading the campus quality organization and driving enterprise-level improvements in product, process, and system quality. This role supports Quality Management System (QMS) compliance and fosters a culture of operational excellence and accountability. The successful candidate will bring a strong results orientation, deep quality engineering expertise, and a passion for structured problem-solving and continuous improvement.

This position is the primary quality partner to operations, engineering, supply chain, and customer-facing teams — ensuring that quality is embedded throughout the value stream and that systemic improvements translate into measurable business performance.

This role will report into our VP of Quality and Reliability and will be based onsite in Jacksonville, FL.

• Lead the site-wide quality organization, including quality engineering, inspection, systems, and compliance teams.
• Set clear goals and development plans for the quality team; build a performance-based culture focused on accountability, responsiveness, and impact.
• Serve as the senior voice of quality at the campus level, reporting directly to plant and divisional leadership with data-driven insights and risk-based recommendations.

• Drive execution of proactive quality assurance strategies that reduce defects, rework, warranty cost, and customer complaints.
• Champion a data-driven mindset using internal and external quality metrics (e.g., DPPM, FPY, COPQ) to identify priorities and implement sustainable corrective actions.
• Integrate quality into all facets of operations—production, material handling, maintenance—through daily tier reviews, process audits, and LPA programs.

• Lead root cause and corrective action processes using formal tools: 8D, 5-Why, Fishbone, and DOE.
• Collaborate with design and manufacturing engineering to ensure process capability (CP/CPK), control plan effectiveness, gage R&R (MSA), and PFMEA are in place and actively used.
• Drive poka-yoke (error-proofing), containment strategies, and long‑term corrective measures that eliminate recurrence of issues.

• Maintain and improve compliance with ISO 9001 and customer-specific requirements; support audit readiness and documentation control.
• Ensure robust non-conformance handling, MRB processes, and effective execution of CARs and RMAs.
• Support QMS documentation, procedures, and continuous readiness for external audits and certifications (UL, CSA, etc.).

• Embed quality ownership into engineering, production, and supply chain teams through structured engagement, clear expectations, and proactive partnership.
• Participate in new product introduction (NPI) reviews, process validations, and design-for-manufacturing assessments.
• Support qualification and issue resolution through effective inspection plans and corrective actions.

• Lead Kaizen and continuous improvement events focused on quality of the product.
• Support Lean and Six Sigma methodologies to eliminate waste and drive measurable business results.
• Develop and implement layered dashboards to monitor quality trends, corrective action status, and cost savings related to quality improvements.

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related technical field (Master’s…