Sr Quality Technical Writer

Company Overview

MERIEUX NUTRISCIENCES is a trusted partner in public health, committed to making food systems safer, healthier, and more sustainable. With a global network spanning 27 countries, we provide a wide range of testing and innovative solutions to prevent health risks related to food, environment, and consumer goods. Over the past decade, we have completed more than 40 acquisitions, further strengthening our capabilities.

Jacksonville, Florida (Regular, US Only).

Senior (Sr.) Quality Technical Writer

The incumbent supports the QA Systems Department by writing technical reports and standard operating procedures for clients and audit bodies, maintaining data management systems, ensuring database timeliness, and contributing to laboratory testing for physical and sensory analyses. The role is based in a client headquarters in Jacksonville, Florida.

• Prepare study protocols to support GLP/GMP verification and validation studies.
• Review raw data and prepare final reports for lab and client sign‑off for submission to FDA, CFIA, and other regulatory bodies.
• Interpret verification and validation data supporting new method development and matrix extension.
• Prepare validation data packages and associated documentation.
• Manage guest‑reported incidents via Qualtrics, assign responsible parties, and determine action within the client’s system.
• Process brand‑specific incidents submitted by restaurants and handle ad‑hoc tickets through Fresh Desk.
• Evaluate PDF‑submitted incidents to determine responsibility, impacting supplier and distribution center scorecards.
• Escalate high‑priority incidents requiring further management action.
• Provide system support, including password resets and technical training for suppliers, distributors, and other stakeholders.
• Collaborate with brand cross‑functional teams on project launches and track pending approvals.
• Communicate daily with distribution centers to ensure compliance with 5‑day timelines and provide system training to contacts.
• Set up raw material suppliers following completion of GAP audits.
• Support local quality and method audits as required.
• Identify and document deviations from the management system or test procedures, notifying leadership of non‑conformities.
• Prepare samples for analysis and perform analyses according to procedures and methods.
• Evaluate product quality based on organoleptic testing, packaging integrity, labeling, regulatory requirements, and client specifications.
• Communicate product issues or concerns with supervisors and/or client representatives, including answering phones and taking messages.
• Other related duties as assigned.
• Maintain ethical conduct in accordance with the Code of Conduct at all times.

• Internal interlocutors: team members (Miami, Mississauga, and Gainesville RS); regular communication with management and laboratory staff for data‑related queries and project coordination.
• External interlocutors: client QA team members; intermittent communication with auditors and clients for specific projects.

• In-depth knowledge of laboratory procedures and policies from a related degree or job experience; 5‑7 years of experience required (Bachelor’s) or Master’s with 1‑2 years of relevant experience.
• Previous GLP/GMP training and knowledge of ISO
  17025.
• General knowledge of Laboratory Information Management System to ensure client data accuracy.
• Proficiency with personal computer software and basic data entry.
• Strong analytical abilities, attention to detail, and a methodical and logical approach to troubleshooting.
• Developed interpersonal skills to build interdepartmental relationships and foster a quality‑focused culture.
• Planning skills to ensure timely completion of analysis tasks.
• Excellent oral and written communication skills for report writing and interaction with laboratory personnel.
• Adaptability to organizational changes and ability to independently plan work and meet deadlines.
• No prior management experience required.

• Work performed in both an administrative office and a laboratory setting.
• Occasional…