Quality Assurance Engineer

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

The top priorities of this position are to support Quality and ISO 9001 in all areas of the IEM Organization at the manufacturing site – both internal and external. Significant involvement with all areas of product and manufacturing, while also increasing visibility, communication and collaboration with key departments is instrumental in this role. This is a fully onsite role located in Jacksonville, FL, and will report into our Quality Manager.

• Collate, analyze and monitor company process and quality metrics against defined objective parameters
• Write and author technical reports to management depicting the quality levels, quality problems and cost of quality
• Optimize manufacturability, assembly, testability, cost and quality of components (in‑house and purchased) and final product
• Monitor product performance and quality through gathering relevant data and producing statistical reports
• Perform PFMEA and new program implementation including tooling and manufacturing processes to identify and mitigate risks
• Review, understand and ensure manufacturing processes meet customer and industry specifications and requirements
• Identify and specify relevant quality‑related and workmanship standards training needs
• Offer technical expertise to the company on statistics, Six Sigma methodology, tools and best practices
• Define, develop document and implement manufacturing and assembly processes and quality procedures in conjunction with department staff
• Conduct corrective actions – internal and external
• Understand and possess knowledge of Solid Works
• Maintain and report department KPIs
• Facilitate problem‑solving techniques within the production team, including suppliers
• Set up and drive standard work and best practices
• Document clear project actions and enable timeline achievement
• Develop robust, predictive quality systems in the production environment by applying world‑class techniques such as Six Sigma, SPC, GRR, 5Y, CAR, etc.
• Work with the Engineering team on continuous improvement opportunities
• Possess knowledge of IPC‑620
• Perform failure analysis to support production and assembly
• Collaborate with other divisions to identify and document best practice
• Perform internal audits, report and help solve non‑conformances
• The candidate will be expected to perform additional duties as assigned to support the team and organization

• Experience manufacturing and quality process for a plant, division, or company with both design and production organizations
• Working knowledge of switch gear systems, including power distribution, protection schemes and applicable standards (UL 891, UL 1558, IEEE C37), with the ability to support quality and manufacturing processes
• Solid background in Six Sigma methodology (green belt minimum, black belt preferred)
• Experience with the development, manufacturing and testing equipment, fixtures and processes for electrical connectors, harnesses and/or equipment
• Able to think creatively, logically and independently to solve problems encountered in manufacturing, supply chain, engineering, regulatory compliance and the quality field
• Able to identify opportunities for improvement throughout the organization’s processes and delegate without formal authority
• Demonstrated career ambition with a track record of growth and increasing responsibility; highly promo table with the potential to take on broader leadership roles within a fast‑paced, high‑growth organization

• Verbal and written communication proficiency
• Attention to detail
• Thorough compliance knowledge
• Organizational and time management skills
• Reliability with respect to confidentiality

• Degree or diploma in engineering or related discipline
• Two or more years of related experience in quality assurance
• Advanced proficiency with Microsoft Office applications (Access, Outlook, Excel and PowerPoint)
• Ability to multi‑task and prioritize in a fast‑paced manufacturing environment
• Experience with UL/CSA and ISO 9001 QMS systems

Vision:
Long periods of close work on a computer screen.

Mental demands:
Interpret, analyze, research and handle multiple tasks simultaneously.

Environment:
Climate‑controlled office space.

IEM does not discriminate against any applicant based on any characteristic protected by law.