Quality Control Analyst

Housing Quality Control Analyst

We are seeking an experienced Housing Quality Control Analyst to conduct quality assurance and compliance reviews of affordable-housing program files, including Housing Choice Voucher (HCV/Section
8), Public Housing, RAD, PBV, and Mod Rehab programs.

The Quality Control Analyst will review participant and resident files for accuracy, completeness, and compliance with applicable U.S. Department of Housing and Urban Development (HUD) regulations, program requirements, policies, and operating procedures.

This position is responsible for identifying file deficiencies, validating eligibility and rent/subsidy calculations, monitoring corrective actions, analyzing quality-control trends, and providing management with recommendations designed to improve program compliance, operational accuracy, and data integrity.

The ideal candidate has direct experience with HUD housing programs, Housing Choice Voucher and/or Public Housing file processing, rent calculations, eligibility determinations, quality control, compliance, or internal auditing.

• Conduct routine and targeted quality-control reviews of files associated with Housing Choice Voucher (HCV/Section
  8), Public Housing, RAD, Project-Based Voucher (PBV), Moderate Rehabilitation (Mod Rehab), and other applicable affordable-housing programs.
• Review files for compliance with applicable HUD regulations, administrative plans, admissions and continued occupancy policies, procedures, and operating requirements.
• Verify the accuracy and completeness of eligibility determinations.
• Review household income, assets, deductions, allowances, and supporting documentation.
• Validate rent and subsidy calculations for accuracy.
• Confirm appropriate application of applicable program rules and documentation standards.
• Identify file deficiencies, inconsistencies, calculation errors, missing documentation, and procedural deviations.

• Clearly document quality-control findings and required corrective actions.
• Provide feedback explaining the nature of the error, applicable program requirements, required correction, and recommended preventive action.
• Track identified deficiencies through resolution.
• Review corrected files to confirm that deficiencies have been properly addressed.
• Monitor correction deadlines and follow up on outstanding items.
• Escalate recurring or unresolved compliance concerns to appropriate management.
• Maintain accurate records of quality-control findings and corrective actions.

• Apply current HUD regulations and program requirements when evaluating files and business processes.
• Maintain working knowledge of requirements governing Housing Choice Voucher eligibility, Public Housing eligibility, income calculations, rent calculations, subsidy calculations, recertifications, interim examinations, verification requirements, and program documentation.
• Monitor regulatory and procedural changes that may affect quality-control standards.
• Assist with ensuring operational procedures remain aligned with current HUD requirements.

• Prepare weekly, monthly, year-to-date, and other quality-control reports.
• Develop scorecards summarizing files reviewed, error rates, compliance deficiencies, correction status, recurring issues, and performance trends.
• Analyze quality-control results to identify patterns and systemic issues.
• Present findings and recommendations to department leadership.
• Explain the significance of identified compliance issues and recommended corrective actions.
• Develop concise and actionable recommendations based on quality-control results.
• Maintain accurate documentation supporting audit and compliance activities.

• Identify operational processes contributing to recurring errors or compliance concerns.
• Recommend improvements to policies, procedures, workflows, and internal controls.
• Partner with operational teams to strengthen accuracy and consistency in housing-program administration.
• Support process-improvement initiatives designed to reduce error rates and improve data integrity.
• Establish and monitor quality-control performance targets and measurements.

• Identify training needs based on trends discovered through file reviews.
• Communicate recurring errors and compliance concerns to management.
• Assist in developing training recommendations designed to prevent future deficiencies.
• Provide technical guidance regarding file documentation, rent calculations, eligibility, and HUD program requirements.
• Participate in team meetings, quality initiatives, and special projects.

• Work collaboratively with Housing Choice Voucher, Public Housing, compliance, operations, and management teams.
• Communicate quality-control findings professionally and objectively.
• Build effective working relationships with employees across multiple departments and organizational levels.
• Participate in meetings regarding compliance performance,…