Quality Manager — QM

About the Opportunity

Our company is looking for a Quality Manager who doesn't just want to enforce standards, but to actually improve how we operate.

Wehave a strong foundation, but we know we can be more consistent,efficient, and data-driven. You won’t just be handed a checklist; you’llhave the autonomy to assess our current processes, identify the gapsthat cause the most friction, and build practical, lasting solutions that our teams will actually want to follow.

Wevalue professionals who are as skilled at solving problems as they areat spotting them. Your success won’t be measured by how many audits you conduct, but by how much smoother and more predictable our operations become.

AsQuality Manager, you will take ownership of assigned quality initiatives and work across departments to improve consistency,efficiency, performance, and customer outcomes.

Youwill serve as a trusted resource to operational leadership, helping identify quality risks, investigate recurring issues, establish corrective actions, and develop sustainable improvements.

Quality Management

• Develop and maintain practical quality standards, procedures, and controls.
• Monitor quality performance and identify trends, risks, and areas requiring attention.
• Establish and track quality objectives and key performance indicators.
• Ensure teams understand and consistently follow established quality requirements.

Continuous Improvement

• Identify opportunities to improve processes, reduce errors, and eliminate recurring problems.
• Lead root-cause analysis and corrective-action initiatives.
• Develop practical solutions and monitor their effectiveness.
• Partner with teams to implement improvements and ensure changes are sustained.

Quality Assurance & Compliance

• Conduct or coordinate quality reviews, assessments, and internal audits.
• Monitor compliance with applicable company, contractual, and regulatory requirements.
• Maintain appropriate quality documentation and records.
• Support external audits and customer quality requirements when applicable.

Performance & Reporting

• Analyze quality data and prepare clear reports for leadership.
• Develop dashboards and performance measurements where appropriate.
• Communicate quality issues, trends, and recommendations to management.
• Use data to identify opportunities for operational improvement.

Cross-Functional Leadership

• Work closely with operations, project management, technology, and business teams.
• Provide guidance and support when quality issues arise.
• Facilitate quality reviews and improvement initiatives.
• Build strong working relationships across departments and influence positive change.

Vendor & Partner Quality

• Monitor quality expectations for applicable vendors and service providers.
• Review vendor performance and help resolve recurring quality issues.
• Collaborate with external partners to establish appropriate quality standards.

We are looking for someone who is analytical, organized, accountable, and comfortable taking ownership.

Youshould be able to identify a problem, determine its underlying cause,communicate the issue clearly, develop a practical solution, and workwith others to implement it.

• 5+ years of professional experience in quality management, quality assurance, operations, process improvement, compliance, or a related field.
• Demonstrated experience managing quality or continuous-improvement initiatives.
• Strong understanding of quality-management principles and corrective-action processes.
• Experience analyzing performance data and identifying trends.
• Strong problem-solving and root-cause-analysis skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work effectively with both operational teams and senior leadership.

• Bachelor'sdegree in Quality Management, Business Administration, Engineering,Operations, Healthcare Administration, or a related field.
• Lean Six Sigma, ASQ, or comparable professional certification.
• Experience working with quality-management systems or ISO-based processes.
• Experience developing…