Call Queue & Quality Assurance Specialist
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-09-05
Listing for:
Global Channel Managementinc
Full Time
position Listed on 2026-09-05
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Global Channel Management inc is seeking a Call Queue Specialist in the United States, Florida, Jacksonville area. The role focuses on queue management, documentation collection, and improving customer experience.
Proficiency with Excel Pivot Tables and basic report filtering is required to analyze and optimize call handling. Responsibilities include monitoring call quality, evaluating agent performance, and supporting title transfer processes.
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