Store Manager, Retail & Store Manager

Lids -  -  - Responsibilities:
Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.;
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to make it right for customers.;
Manage and direct in-store team members to ensure optimal customer service that values customers time and supports overall store operations.;
Ensure every customer is offered the opportunity to participate in Lids membership programs or special offers when live in-store through employee education.;
Plan, prepare, and manage the schedule by considering team members qualifications, availability, and performance to maintain efficiency and effectiveness of operations.