Assistant Store Manager- Southside

8101 Southside Blvd. Jacksonville, FL 32256

Job Title:

Assistant Store Manager

Department:
Donated Goods

Reporting to:
Store Manager

Date:
July 2014

Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods, ensuring staff are properly trained and performing effectively. Responsible for opening and closing the store in the absence of the Store Manager and Key Holder.

• High School or GED preferred.
• Minimum of 2 years prior retail management experience preferred.
• Two- or Four-year Degree Preferred, or Equivalent Work Experience.
• Licensure, Certification, and/or Registration:
  None.
• Demonstration of team leadership skills.
• Strong oral and written communication skills, including the ability to read and comprehend.
• Advanced customer service skills.
• Ability to promote and be responsible for workplace safety.
• Ability to handle customer/donor/employee relations (in the absence of a Store Manager).
• Values diversity.
• Proficiency with POS reporting procedures.
• Energy and enthusiasm to help others.
• Demonstrated interest in a career in retail.
• Strong knowledge of financial management.
• Ability to do basic math calculations.
• Proficiency using a computer/iPad with basic Word, Excel and other Office programs; must be able to use basic office equipment such as telephone and fax machine.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.
• Reliable transportation and a valid driver’s license.

Essential Duties (in the absence of and/or in conjunction with the Store Manager): % of Time

• Supervises the processing of donated goods in a timely and accurate manner while following the production system.
• Fosters teamwork among management staff to accomplish store goals.
• Coaches, trains, and develops the management team and oversees training of store personnel.
• Delegates, as needed, the daily and weekly scheduling of staff.
• Addresses employee issues by resolving complaints and concerns, providing performance feedback, conducting formal appraisals, and counseling employees as needed.
• Administers disciplinary actions in coordination with the Area Manager and HR.

• Responsible for store’s overall operation, including maintaining daily and weekly reporting of sales, donations, and financial results.
• Responsible for store revenue goals and budgeted expenses.
• Contributes to profitability by increasing sales, managing inventory, and labor costs.
• Ensures accuracy of all cash handling and register functions and proper accounting for all revenue.
• Organizes work throughout store to facilitate effective customer service and profitability.
• Ensures store appearance is properly maintained.
• Ensures compliance with all store policy and procedures, especially in safety, customer service, and overall operation.
• Trains staff in safety, company protocols and procedures to promote a safe, productive environment.
• Ensures all company policies and store standards are communicated effectively and adhered to consistently.
• Ensures good customer/donor relations by maintaining high standards of customer service and reinforcing Goodwill’s mission.
• Performs various administrative duties, including communicating transportation needs and concerns with the Area Manager, opening and closing store operations, reporting facility issues, and making daily deposits.

• Maintain well-organized and clean production area.
• Facilitate loading/unloading of product from/to company trucks.
• Train employees regarding processing, sorting, hanging, and organization of donated goods.
• Greets donors, receives merchandise, and provides an itemized receipt if desired.
• May remove donations from donor’s vehicle.
• Breaks down donation into appropriate bins of like merchandise.
• Examines shoes, electrical, mechanical, and other non-clothing items to determine appropriateness for sales floor according to standards.
• Places sellable clothing on hangers to meet quotas; hangs clothing on racks for transport to the sales floor, grouping similar types.
• Counts and records pieces of clothing hung.
• Ensures production counts are achieved.
• Places unsellable clothing in appropriate bins.

• Train employees regarding proper register procedures and floor layout.
• Process customer transactions: ring sale on cash register, collect payment, give change, bag merchandise, thank customer.
• Assist customers with shopping needs.
• Pull racks to transfer clothing from production room to sales floor and place clothes on sales racks.
• Ensure clothing on racks with similar types and colors.
• Ensure sales floor is kept clean, neat, and properly displayed.
• Rearrange clothing on racks and shelves, remove items from floor, dust, and pull clothes when racks become full.
• Reports known or suspected…