Assistant Store Manager- Southside

Location:

8101 Southside Blvd. Jacksonville, FL 32256

Assistant Store Manager

Donated Goods

Store Manager

July 2014

Responsible for assisting the Store Manager in the store’s daily operation and achievement of sales results, while assuring the delivery of excellent customer/donor service. Manages the processing of donated goods and works with the store’s managers to ensure staff are properly trained and performing effectively. Responsible for opening and closing the store in the absence of the Store Manager and Key Holder.

• Education:
  
  High School or GED preferred.
• Experience:
  
  Minimum of 2 years prior retail management experience preferred.
• Degree:
  Two- or four-year degree preferred, or equivalent work experience.
• Licensure, Certification, and/or Registration:
  None.
• Other:
  • Demonstration of team leadership skills.
  • Strong oral and written communication skills, including the ability to read and comprehend.
  • Advanced customer service skills.
  • Ability to promote and be responsible for workplace safety.
  • Ability to handle customer/donor/employee relations (in the absence of a Store Manager).
  • Values diversity.
  • Proficiency with POS reporting procedures.
  • Energy and enthusiasm to help others.
  • Demonstrated interest in a career in retail.
  • Strong knowledge of financial management.
  • Ability to do basic math calculations.
  • Ability to use a computer/Ipad with a basic knowledge of Word, Excel, and other Office programs. Must be able to use basic office equipment such as telephone and fax machine.
  • Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
  • Ability to work a flexible schedule to include weekends, evenings, and holidays.
  • Reliable transportation and a valid driver’s license.

• Supervises the processing of donated goods in a timely and accurate manner while following the production system.
  • Fosters teamwork among management staff to accomplish store goals.
  • Coaches, trains, and develops the management team and oversees the training of store personnel.
  • Delegate, as needed, the daily and weekly scheduling of staff.
  • Addresses employee issues by resolving employee complaints and concerns, providing ongoing performance feedback, conducting formal performance appraisals, and counseling employees as necessary.
  • Administers disciplinary actions in coordination with the Area Manager and under the general auspices of the Human Resources department.
• Responsible for the store’s overall operation, including maintaining daily and weekly reporting of sales, donations and overall financial results.
  • Responsible for store revenue goals and budgeted expenses.
  • Contributes toward store profitability by seeking opportunities to increase sales, manage inventory and labor costs.
  • Ensures the accuracy of all cash handling and cash register functions. Ensures proper accounting for all store revenue.
  • Organizes work throughout the store in a manner that facilitates effective customer service and a profitable operation.
  • Ensures the store’s appearance is properly maintained.
  • Ensures compliance with all store policy and procedures, especially in the areas of safety, customer service and overall store operation, as outlined in the Store Manual, Safety Manual, and the Employee Handbook.
    • Trains and develops staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures to promote a safe, productive work environment.
    • Ensures all company policies, store standards and procedures are communicated effectively to staff and adhered to in a consistent manner.
• Ensures good customer/donor relations by maintaining high standards of customer service. Continually reinforces customer service standards, as well as Goodwill’s mission.
• Completes various administrative duties, including:
  • Communicates transportation needs and concerns with the Area Manager.
  • Opens and closes the store in a timely and thorough manner.
  • Reports Facilities issues and problems that need attention.
  • Makes daily deposits.

• Maintain a well organized and clean production area.
• Facilitate the (un) loading of product from/to company trucks.
• Train…