Team Lead Retail- St. John's Bluff

Goodwill Industries of North Florida is currently seeking a Team Lead for our retail stores. The Retail Team Lead is responsible for assisting the Store Manager and Assistant Store Manager in the store’s daily operation and achievement of sales results. Under the direction of the Store Manager and Assistant Manager, the Team Lead helps manage the processing of donated goods, ensures staff training, and maintains high standards of customer service.

• Assist the Store and Assistant Manager with managing the processing of donated materials in a timely manner following the production system.
• Assist the management team with obtaining and maintaining the store revenue goals and budgeted expenses.
• Ensure compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual.
• Ensure proper accounting for all store revenue.
• Maintain good customer/donor relations by adhering to the customer service manual.
• Assist with training and developing staff, ensuring adherence to safety and company protocols and promoting a safe, productive work environment.
• Process customer transactions: ring the sale on a cash register, collect payment, make change, bag merchandise, and thank customers.
• Assist customers with shopping needs and maintain a professional demeanor in a fast‑paced retail environment.
• Pull racks for transporting clothing from the back room to the sales floor and arrange clothing by type and color.
• Rearrange clothing on racks, remove items from the floor, dust, and pull clothes from over‑full racks to keep the sales floor clean, neat, and properly displayed.
• Greets donors, receives merchandise, and provides the donor with an itemized receipt if desired.
• Report known or suspected security and/or theft problems to the Store Manager or other members of management.
• Process donated goods according to standard operating procedures.
• Examine shoes, electrical, and mechanical merchandise and other non‑clothing items to determine appropriateness for sales floor in accordance with established standards.
• Handle customer or donor complaints in the absence of the Assistant or Store Manager.
• Report policy violations or employee relations issues to the Assistant Manager and/or Store Manager.

• Minimum of 2 years prior retail experience preferred.
• High School Diploma or Equivalent.

• Excellent communication and customer service skills.
• Ability to promote and be responsible for workplace safety.
• Proficiency with POS reporting procedures.
• Reliable transportation and a valid driver’s license.
• Energy and enthusiasm to help others.
• Openness to learn and ability to be a team player.
• Excitement for a career in retail.
• Basic computer skills.
• Reading and comprehension ability.
• Basic math calculations using a calculator.
• Ability to lift up to 10 pounds regularly and occasionally up to 50 pounds.
• Team‑oriented and collaborative interpersonal relationships.
• Organize and prioritize information.
• Proactive, self‑starter, and energetic.
• Respectful customer relationships.
• Understanding of inventory management software and related web‑based programs.
• Reasoning and logic skills.
• Maintain records.
• Sensitivity to service population’s cultural and socioeconomic characteristics.

• Standing, walking, lifting (up to 50 lbs), carrying (up to 50 lbs), kneeling, pushing/pulling, bending/stooping, reaching, turning.
• Repetitive motions.
• Reading (preferred).
• Color recognition (preferred).

Goodwill Industries of North Florida is an equal‑opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.