Member Specialist

Responsibilities

Provides member service. Maintains the checkout area and resolves member issues and concerns. Promotes Sam’s Club products and services and offers guidance and support to members regarding self‑service technology. Processes member purchases, assists with payments, returns, refunds, and exchanges in accordance with company policies for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management, and maintains entrance and exit areas. Arranges and organizes merchandise, zones the area, and ensures a safe shopping environment. Reviews member receipts, verifies membership cards, identifies member needs, and assists with purchasing decisions.

Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.

Ensures the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, identifying shrink and damages, and executing emergency response procedures. Protects Sam’s Club assets and property by observing and communicating potential criminal activity in compliance with company security and safety practices.

Collaborates with managers, co‑workers, customers, and other business partners to identify priorities, deadlines, and expectations; adapts to and learns from change, difficulties, and feedback.

No explicit minimum or preferred qualifications are listed for this position.

• Health benefits:
  
  medical, vision, and dental coverage
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and additional benefits that may vary

The hourly wage range for this position is $17.00 to $25.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

1500 S. Orange Blossom Trail, Apopka, FL 32703‑0000, United States of America.