PT Sales Supervisor - St. Johns Town Center

Overview

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its St. Johns Town Center in Jacksonville, Florida. The Sales Supervisor will support Management with all aspects of the store including day‑to‑day operations such as driving sales, providing exceptional customer experiences, and coaching and developing the team. In partnership with Management, the Sales Supervisor implements and enforces company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

• Consistently achieve or exceed individual and store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer‑first mindset and build loyal customer relationships
• Ensure the store is always guest ready – a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go‑to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of the Marc Jacobs universe inclusive of product, brand DNA and pillars
• Initiate regular client contact and provide prompt follow‑up on all sales, events or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well organized
• Adhere to all company policies and procedures

• 3+ years’ experience in retail, sales or an industry‑adjacent role with a focus on customer service
• Prior leadership experience strongly preferred
• Experience in generating sales, building, and developing client relationships
• Demonstrated verbal and written communication skills
• Delivers excellence – demonstrates passion and empathy for clients and anticipates and exceeds client expectations
• Cultivate an entrepreneurial spirit – embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & innovative – promotes curiosity, diversity and collaboration and is open to disruptive ideas
• Excellent organizational, follow‑up and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer a comprehensive benefits package that includes paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also partner with Perk Spot to provide discounts on travel, entertainment and more. MJ employees receive discounts on MJ products throughout the year and on other LVMH brands.

For nearly 40 years, Marc Jacobs has been a driving force in fashion, pioneering designs, an irreverent spirit, and a blend of the everyday and extraordinary. Today the brand remains rebellious, unpredictable and original.

Our work is founded on core brand pillars: unexpected, utilitarian, urban, unisex and unique. Inspired by NYC design and spirit, our teams thrive on authenticity, openness to standing out and inclusivity for all.

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being ‘Perfect as You Are’. We are committed to building an equitable and inclusive culture that values diversity of thought, background and experience – essential to our spirit of innovation and creativity. We encourage you to apply even if you don’t meet all listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability or any other characteristic protected by federal, state or local law.