Part Time Floor Leader - St. Johns Town Center

Part Time Floor Leader - St. Johns Town Center

Weekly: 20-29 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals by fostering a culture of passion and positivity, leading to happy customers and employees.

• Driving Sales: Utilize the Store Force dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales.
• Customer
  
  Experience:
  
  Lead by example in delivering a world‑class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
• Building the Brand: Educate customers on Lush brand values, and articulate our stance on fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging through store parties and community engagement.
• Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB, fostering a sense of belonging.

• Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
• Time and Attendance: Model punctuality, monitor employee breaks, review daily communications, and ensure team members are informed and prepared for shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer shopping experience.
• Stock and Inventory: Train your team on inventory best practices and support management with inventory tasks.
• Policies and Procedures: Support compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.

• Minimum 1 year of experience in customer service and sales
• Minimum 1 year of experience in cash handling and opening/closing procedures
• Minimum 1 year of supervisory experience involving coaching, feedback, and training
• Experience solving customer‑service related issues in day‑to‑day operations
• Experience working in a fast‑paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

• Experience with consultation‑based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Location:

St Johns Town Center

Pay: $16.50 - $16.50 USD

As set forth in Lush Handmade Cosmetics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.