Assistant Store Manager

Summary:

When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.

Essential Duties and Responsibilities:

Store Operations Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.

Ensure merchandise is attractively displayed to enhance the customer shopping experience.

Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.

Guarantee the store opens and closes according to policy, including activating security and environmental systems.

Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.

Customer and Donor Relations Provide excellent customer service; ensure staff are courteous and helpful.

Respond to customer and donor inquiries and complaints professionally.

Ensure equitable access to merchandise for all shoppers.

Employee Supervision Supervise up to 30 store employees.

Train, schedule, and provide feedback to staff; guide performance improvement as needed.

Document and recommend personnel actions when necessary.

Attend management meetings and communicate relevant updates to store staff.

Safety and Compliance Maintain a safe, sanitary, and secure store environment.

Monitor and report safety hazards.

Train staff on safety and fire prevention protocols.

Administrative Duties:

Adhere to established policies and commercial best practices.

Complete all administrative tasks timely and accurately.

Support the organization's goals, procedures, and values.

Qualifications:

Education:

High school diploma or equivalent required; college degree preferred.

Experience:

Minimum of 2 years in retail sales (ready-to-wear), with at least 6 months in a supervisory role.

Language:
English proficiency required (verbal and written); bilingual (English/Spanish) preferred.

Skills:

Excellent communication, organization, interpersonal, and customer service skills.

Core Competencies:

Customer Service Teamwork & Delegation Leadership & Managing People Problem Solving Written & Oral Communication Professionalism & Ethics Diversity & Inclusion Awareness Safety & Security Awareness Attendance & Dependability

Physical Requirements:

Regularly required to stand, walk, talk, and hear.

Frequent lifting up to 10 lbs; occasional lifting up to 50 lbs.

Requires close, distance, color, and peripheral vision, plus depth perception and focus adjustment.

Work Environment:

Moderate noise level typical of a retail setting.
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