Team Lead Retail- FT Blanding

6059 Blanding Blvd. Jacksonville, FL 32244

• Assists the Assistant and Store Manager with managing the processing of donated materials in a timely manner following the production system.
• Assists the management team with obtaining and maintaining the store revenue goals and budgeted expenses.
• Ensures compliance with all store policy and procedures as outlined in the Store Manual, the Employee Handbook, and the Worker’s Compensation manual.
• Ensures proper accounting for all store revenue.
• Ensures good customer/donor relations by maintaining high standards of customer service as outlined by the customer service manual.
• Assists with training and developing staff in all aspects of their responsibilities, including adherence to all safety and company protocols and procedures, promoting a safe, productive work environment.
• Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
• Assists customers with shopping needs.
• Interacts professionally with others in a fast‑paced retail environment.
• Pulls racks for transporting clothing from the back room to the sales floor and places clothes on sales floor racks, ensuring that clothes are placed with similar types and colors.
• Rearranges clothing on racks and items on shelves, removes items from the floor, dusts and pulls clothes from racks that are too full to keep the sales floor clean, neat and properly displayed.
• Greets donors and receives merchandise, providing donor with an itemized receipt, if desired.
• Reports known or suspected security and/or theft problems to the Store Manager or other members of management.
• Processes donated goods as outlined according to standard operation procedures.
• Examines shoes, electrical, and mechanical merchandise and other non‑clothing items to determine suitability for the sales floor in accordance with established standards.
• Handles customer or donor complaints in the absence of the Assistant or Store Manager.
• Brings all policy violations or employee relations issues to the attention of the Assistant Manager and/or Store Manager for resolution.

• Minimum of 2 years prior retail experience preferred.
• High School or Equivalent.

• Excellent communication and customer service skills.
• Ability to promote and be responsible for workplace safety.
• Proficiency with POS reporting procedures.
• Reliable transportation and a valid driver’s license.
• Energy and enthusiasm to help others.
• Openness to learn and be a team player.
• Excitement for a career in retail.
• Basic computer skills.
• Reading and comprehension ability.
• Basic math calculations using a calculator.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
• Team‑oriented and collaborative interpersonal relationships.
• Organizes and prioritizes information.
• Proactive, self‑starter and energetic.
• Respectful customer relationships.
• Understanding of inventory management software and related web‑based programs.
• Reasoning and logic.
• Maintains records.
• Sensitivity to service population’s cultural and socioeconomic characteristics.

• Standing, walking, lifting (up to 50 lbs), carrying (up to 50 lbs), kneeling, pushing/pulling, bending/stooping, reaching, turning, repetitive motions.
• Reading (preferred), color recognition (preferred).

Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.