Inside Sales Representative

Forever Smiles Implant Center, located in Jacksonville, Florida, specializes in full-mouth and full-arch dental implant treatments, including All-on-4®–style solutions. Led by Dr. Brian Young, a surgical specialist with over 20 years of experience and more than 21,000 implants placed, the center focuses on resolving complex dental issues such as missing teeth, failing dental work, and advanced gum disease. With an integrated team of surgical, restorative, anesthesiology, and laboratory professionals, Forever Smiles delivers exceptional care by providing immediate, fixed teeth in a single day, followed by durable and natural-looking restorations.

Committed to restoring confidence and improving lives, the practice emphasizes safe, reliable, and patient-centered care.

This full-time, on-site role is based at our Jacksonville, FL location. As an Inside Sales Representative, you will engage with potential patients to understand their needs, schedule consultations, and guide them through the initial phase of their dental implant journey. You will focus on lead generation, customer relationship management, and follow-up communication to ensure a seamless and satisfying experience for patients.

You will work with a high volume of existing leads generated through marketing efforts. Your primary responsibility is to speak with prospective patients by phone, conduct discovery conversations, explain value, qualify interest, and schedule appropriate in-office consultations. This role requires both inbound and outbound follow-up calls. Consistency, organization, and follow-through are critical to success. This position plays a crucial role in contributing to the success and growth of our center by supporting patients through the consultation and treatment processes.

• Proven skills in Inside Sales and Lead Generation
• Experience in Customer Service and Customer Satisfaction
• Strong Account Management and relationship-building abilities
• Excellent verbal and written communication skills
• Ability to work collaboratively within a team-oriented environment
• Proficiency in using CRM software or other sales tools is a plus
• Prior experience in the dental or healthcare industry is advantageous
• High school diploma or equivalent required; additional education is a plus

• Answer inbound calls from prospective dental implant patients
• Make outbound follow-up calls to existing leads
• Conduct discovery conversations to understand patient needs and motivation
• Educate patients on dental implant solutions and the consultation process
• Qualify leads and schedule in-office consultations
• Maintain accurate and detailed notes in the CRM
• Follow up consistently to improve contact and show rates
• Work closely with the clinical and administrative teams to support patient flow

• Experience in phone-based roles such as patient intake, lead follow-up, appointment setting, or sales
• Comfortable making daily outbound calls and handling a high volume of conversations
• Strong communication skills with a calm, confident, and empathetic approach
• Ability to guide conversations toward scheduling without being pushy
• Organized, dependable, and consistent with follow-up
• Comfortable working toward clear activity and scheduling goals
• Dental or medical experience is a plus, but not required
• Coachable mindset and willingness to follow a structured process

• Onboarding and training
• Supportive and professional work environment
• Opportunity to grow with a fast-expanding implant practice
• Meaningful work helping patients take the first step toward life-changing care

• How many calls per day were you responsible for in your most recent role
• What percentage of your role involved outbound follow-up calls
• Are you comfortable making daily outbound calls in an in-office role