Sales Development Representative

Description Who We Are:

As a privately held, U.S.

-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people’s focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Hybrid

In this role, the Sales Development Representative will play a key part in expanding our customer base and driving revenue growth. This representative will add value by proactively conducting outbound sales activities—including cold calling, lead qualification, and strategic follow‑up—to build and maintain a strong portfolio of buying customers. They will leverage Salesforce to analyze customer booking trends, identify new opportunities, re‑engage past clients, and help recapture market share.

This individual will strengthen our market position by cultivating meaningful relationships with potential and existing customers while demonstrating a strong understanding of our services and the broader logistics and supply chain landscape. With strong organizational skills, a motivated and outgoing approach, and a commitment to exceeding KPIs, this representative will contribute directly to meeting revenue goals and advancing business growth.

Responsible for performing outbound sales calls, including cold‑calling, lead follow‑up and sales qualification, to develop a portfolio of buying customers while meeting or exceeding quotas.

• Build relationships with potential new customers. Identify customer requirements and expectations while finding supply chain solutions to capture new business.
• Generate and penetrate leads to capture new business outside of current customer base through phone call, email, virtual face‑time, Linked In and other mediums.
• Maintain a full pipeline of opportunities and target achievable accounts while diligently updating our Salesforce on activities, leads and follow‑ups.
• Meet and exceed minimum KPI requirements such as productivity, new revenue growth, gross profit, contribution margin, load counts, multiple supply chain service sells and graduating accounts to need additional support.
• Challenge status quo with effective solutions and improvements to the achieve departmental sales goals. Utilize customer relationship management tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve sales goals.

Bachelor's degree in business or a related field; or a combination of post‑high school and equal experience may be substituted for education.

1 – 3 years prior sales, customer service and/or logistics experience, including knowledgeable of industry related issues in transportation and/or supply chain management.

• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to evaluate process effectiveness and develop change or alternatives.
• Ability to prioritize, organize and perform multiple work assignments simultaneously.
• Ability to demonstrate effective customer services skills.
• Ability to utilize problem‑solving skills.
• Ability to perform accurately in a detail‑oriented environment.
• Skill in preparing clear and concise reports, correspondences, and other written materials.
• Ability to onboard new accounts while making the transition seem seamless to the customer.
• Ability to build relationships with current and new.

Proficient in Microsoft Office products, including Word, Access, Excel and customer relationship…