Consumer Sales Manager, Moving and Storage

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
** What We Offer!
*** A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
* Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
* Paid Time Off (PTO) and paid company holidays
* A tuition reimbursement plan where employees are encouraged to continue their education and development
* For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.
** General position summary:
** The Consumer Sales Manager is responsible for managing and optimizing Suddath’s consumer (B2C) private move sales performance across assigned branches and markets. This role leads day‑to‑day execution of the consumer sales operation, with a strong focus on inside sales effectiveness, lead conversion, pricing discipline, and CRM compliance.

The Consumer Sales Manager coaches and develops a high‑performing inside sales team, ensures consistent execution of Suddath’s consumer sales processes, and partners closely with branch leadership, operations, and marketing to drive profitable revenue growth and an excellent customer experience.

The ideal candidate will be a highly effective communicator, and motivator of people who is also hungry, humble and smart. As a sales leader the successful candidate will inspire their team to achieve sales goals and will be creative in finding ways to differentiate Suddath and communicate value to our U.S. domestic transferees and international assignees. Our private moving sales leader will be able to articulate their sales vision to not only direct reports but to leadership as well.

And the successful candidate will find ways to make sure they and their team have fun and enjoy their work by fostering a highly collaborative, rewarding and celebratory environment.

This position is a hybrid office environment role working 3 days (Tue, Wed and Thurs) in the office.
*
* Essential Duties & Responsibilities:

**** Consumer Sales Execution & Performance Management
*** Manage day‑to‑day performance of Suddath’s Private Move (B2C) sales team across assigned markets. Primarily responsible for coaching and mentoring direct reports.
* Drive consistent execution of established consumer sales processes, standards, and operating rhythms.
* Own accountability for lead conversion, booked revenue, pricing discipline, and margin performance.
* Partner with branch managers to align sales activity with operational capacity and service quality.
** Inside Sales Team Leadership
*** Lead, coach, and develop a high‑performing inside sales team focused on consultative consumer selling.
* Support hiring, onboarding, and ramp‑up of new inside sales team members.
* Reinforce best practices for inbound lead handling, outbound follow‑up, objection handling, and closing.
* Build bench strength and support career progression within the consumer sales organization.
** Sales Operating Rhythm & Coaching
*** Execute a consistent performance cadence including:  + Weekly team sales meetings  + Weekly individual coaching and accountability sessions  + Regular review of lead flow, speed‑to‑lead, and close rates  + Monthly performance scorecards by individual and branch
* Use data and reporting to coach performance, identify gaps, and drive improvement.
** Lead Management, Pricing & Revenue Quality
*** Ensure disciplined execution of the consumer sales funnel from inbound lead to booked move.
* Enforce pricing guidelines, discount governance, and revenue quality standards.
* Identify and address fallout, cancellations, and re‑quotes through coaching and process adherence.
* Partner with operations to ensure accurate surveys and smooth sales‑to‑operations handoffs.
** CRM,…