Event Sales Manager

WHAT YOU WILL DO

• Execute the Full Sales Cycle
• Manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily Power Hours
• Own every stage of the sale — from first inquiry through tour, proposal, and close
• Deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities
• Grow accounts by identifying upsell opportunities and maximizing the value of each client relationship
• Deliver a Best‑in‑Class Guest
  
  Experience:
  
  Provide an exceptional client experience from the initial inquiry through post-event follow‑up
• Partner with Operations and the Culinary Team to ensure flawless event execution
• Maintain detailed, accurate communication on Banquet Event Orders (BEOs) to prevent day‑of issues
• Represent the Topgolf brand with professionalism and hospitality in every interaction
• Stay sharp on business performance: review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps
• Maintain pipeline accuracy and data integrity to support strong forecasting
• Identify opportunities for sales process improvement and share them with leadership
• Drive awareness of the Topgolf brand in the community through networking and professional engagement
• Operate as a team player, participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership
• Stay aligned on priorities, targets, and execution standards across the venue
• Demonstrate Topgolf's core values in every interaction:
  Fun, One Team, Excellence, Courage, and Caring

• Drives Results:
  Consistently achieving results, even under tough circumstances.
• Customer Focus:
  Building strong customer relationships and delivering customer‑centric solutions.
• Communicates Effectively:
  Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Ensures Accountability:
  Holding self and others accountable to meet commitments.

• 5+ years of progressive sales experience, including leadership of direct reports
• Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience considered
• Proven success in high‑volume events or hospitality sales environments
• Progressive, relevant experience within the hospitality industry preferred
• Strong proficiency in Salesforce or similar CRM;
  Excel and reporting tools
• Must be 21 years of age or older as required by state or local law

• Ability to remain stationary for extended periods and regularly move throughout the venue to conduct site tours, support event setup, and engage with guests and operational teams.
• Ability to occasionally lift, carry, and/or move up to 25 pounds.
• Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically, including high‑volume client outreach and internal team communications.
• Ability to hear and respond to verbal communication in a venue environment, including moderate to high levels of background noise during events and peak service periods.
• Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence.

• Free Play & ½ price food
• Health, dental, vision insurance
• 401(k) with team‑member match
• Free mental well‑being platform for qualified members
• Other team‑member benefits available (view details via internal portal)

DA

A. The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf is an affirmative action employer and takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for its guests, associates, partners, vendors and the communities it serves. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.